Digital patternmaker / Creative Director - Hidden New York
(2022-01 - 2023-12)
Cross-Team Coordination
- Collaborated with product, operations, and technical teams to resolve customer-impacting incidents.
- Supported marketing and social teams during campaign launches by monitoring real-time customer feedback.
- Collaborated on creative intent and production workflows.
Creative Pro Tech / Experience Associate - Apple Inc.
(2023-01 - 2025-12)
- Led in-store classes and workshops on Apple device features and creative software
- Educated customers on device capabilities, helping them maximize their knowledge on Apple products
- Aided in efficient customer experience and support within the apple store environment
- Aided in customer product repairs
- Managed high-volume customer escalations in a fast-paced retail environment, resolving hardware, software, and account-related incidents efficiently and within brand standards
- Maintained Apple's strict brand integrity standards across every customer interaction, ensuring a consistent and premium experience during high-pressure situations.
Digital patternmaker / Design coordinator - Contracted
(2024-01)
- Collaborated with brands to design and develop garments from concept to completion
- Identified and resolved pattern construction errors before samples reached production, preventing costly manufacturing incidents and delay
- Provided expert consultation on fitting issues and design intent
- Ensured final garments aligned with the brand's creative vision and construction standards
- Served as a bridge between creative teams and customer-facing operations, translating design intent into clear standards that support and operations staff could execute consistently
