Daniel Tonio

Tabulation Technician at Alpha1Staffing (2024-09 – 2025-01)

Accurately inputting data from various sources like surveys, forms, or scanned documents into designated software systems to make sure that it matches correctly, also check voting ballots and counting them as well, programming voting machines and making sure that they are not damaged or in terrible condition

• Accurately inputting data from various sources like surveys, forms, or scanned documents into designated software systems
• Check voting ballots and counting them
• Programming voting machines and ensuring they are not damaged

Customer Service Representative at Bank of America (2023-04 – 2024-04)

Filling billing disputes, updating customer address, phone number or email, sending out digital solutions, filling complaints for clients regarding any product or service dissatisfaction or employee misconduct, doing card replacements, sending out bank statements when the customer request for a bank statement

• Filling billing disputes
• Updating customer address, phone number or email
• Sending out digital solutions
• Filing complaints for clients regarding product or service dissatisfaction or employee misconduct
• Doing card replacements
• Sending out bank statements when the customer request for a bank statement

Seasonal Driver Helper at UPS (2022-11 – 2023-01)

Assisting Drivers with Deliveries A driver helper's main responsibilities include assisting the driver with loading and unloading the truck, delivering equipment or products to customers and clients, helping drivers navigate to each destination on schedule

• Assisting the driver with loading and unloading the truck
• Delivering equipment or products to customers and clients
• Helping drivers navigate to each destination on schedule

Call Center Representative at NationsBenefits (2022-03 – 2022-05)

Set people up for hearing tests and place orders for over the counter prescription for member

• Set people up for hearing tests
• Place orders for over the counter prescription for members

Customer Service Representative at GMS Connect (2021-04 – 2021-07)

Strengthen and build new skills in the customer service and healthcare fields

• Strengthen and build new skills in the customer service and healthcare fields
• Learn Medical Terminology, HIPAA, & Medicare rules to add to your knowledge base
• Schedule appointments for Nurse Practitioner visits
• Provide healthcare customer service

Customer Service at Teleperformance (2019-08 – 2020-02)

Responsible for updating united healthcare members insurance plans. Changing united health care members primary care doctors, changing the address, and emailing list of providers that are accepting united health care insurance

• Updating united healthcare members insurance plans
• Changing united health care members primary care doctors
• Changing the address
• Emailing list of providers that are accepting united health care insurance

Seasonal UPS Driver Helper at UPS (2018-11 – 2019-01)

Help driver to deliver packages with continual lifting, lowering and sliding packages that typically weigh 25-70 lbs, delivering packages to residential and business locations

• Help driver to deliver packages, Continual lifting
• Lowering and sliding packages that typically weigh 25 -70 lbs
• Delivering Packages to Residential & Business
• Customer contact skills
• Ability to read delivery addresses and compliance with UPS appearance guidelines

High School or Equivalent in English Literature, US History, Algebra, Computer Science – Queens High School For Information Research And Technology (2014-09 – 2017-06)