Daniel

Dedicated Guest Services Staff Member experienced in delivering high-quality customer service in fast-paced hospitality environments. Achieved guest satisfaction through effective conflict resolution, empathetic communication, and active listening. Focused on enhancing service standards and fostering positive guest experiences while contributing to overall team success.

Guest Services Staff Member - Super 8 By Wyndham / Aries Lodging - Cloverdale, Indiana

(2013-08)

• Welcomed guests and managed check-in and check-out procedures.
• Provided information about local attractions and hotel services.
• Resolved guest complaints and ensured customer satisfaction.
• Maintained cleanliness and organization of the front desk area.
• Assisted in coordinating housekeeping requests and maintenance issues.

Bartender Shift Manager - Cosmos - Indianapolis, Indiana

(2004-11 - 2013-07)

• Supervised staff during shifts to ensure efficient service and customer satisfaction.
• Trained new bartenders on drink preparation and customer service standards.
• Resolved customer complaints swiftly to enhance overall experience at the bar.
• Managed inventory levels and ordered supplies to maintain bar operations.
• Developed cocktail menus in collaboration with management and staff feedback.
• Implemented safety protocols to uphold health regulations in beverage service.

Some College - Public Relations - Indiana State University