Daniela Ahmed

As a passionate and dedicated professional, I am eager to bring my skills in customer service, sales, and hospitality to your esteemed team. With a proven track record in roles such as Lobby Ambassador, Sales Associate, and Receptionist, I thrive in dynamic environments where I can create memorable experiences for customers. I am excited about the opportunity to contribute to your success and help foster a welcoming atmosphere that drives satisfaction and loyalty.

Lobby Ambassador - Cisco - Mclean, Virginia

(2025-05)

• Welcomed guests with a warm, professional demeanor, enhancing first impressions.
• Provided personalized assistance, boosting guest satisfaction ratings significantly.
• Collaborated with team members to ensure seamless lobby operations daily.
• Maintained a clean and inviting lobby environment, enhancing guest experience.
• Handled guest inquiries efficiently, resolving issues on the spot.
• Coordinated meeting room reservations and logistics for events.
• Monitored building access and security protocols for safety compliance.
• Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
• Assisted with various administrative tasks as needed such as data entry or filing paperwork which helped keep records organized.
• Implemented efficient check-in processes to improve visitor flow.

Sales Associate - Woofgang Bakery and Grooming - Ashburn, Virginia

(2024-05 - 2025-02)

• Trained new associates, enhancing team performance and sales skills.
• Implemented effective merchandising strategies, increasing product visibility.
• Collaborated with management to optimize inventory and reduce stockouts.
• Participated in promotional events, driving foot traffic and sales growth.
• Assisted customers in selecting products, enhancing overall shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
• Maintained cleanliness and organization of store displays to attract customer attention.
• Educated customers on product benefits and usage for improved pet care solutions.
• Collaborated with team members to restock inventory, optimizing product availability.

Host - Barcelona Wine Resto Bar - Ashburn, Virginia

(2022-04 - 2024-03)

• Trained and mentored staff, enhancing team performance and service quality.
• Maintained high cleanliness standards, earning top ratings from guests.
• Collaborated with local businesses, enhancing guest experience offerings.
• Greeted and seated guests, ensuring a positive first impression and efficient flow of service.
• Managed reservation systems to optimize seating arrangements and minimize wait times for patrons.
• Coordinated with kitchen staff to relay orders accurately, enhancing communication between front and back of house.
• Assisted in training new hosts, fostering a collaborative team environment and improving service standards.
• Addressed guest inquiries and complaints promptly, ensuring high levels of customer satisfaction throughout dining experience.

Customer Service Operator - DHL Express - Santa Cruz, Bolivia

(2019-02 - 2021-12)

• Managed high-volume calls, maintaining composure under pressure
• Utilized CRM tools to track customer interactions and improve service
• Collaborated with cross-functional teams to enhance customer experience
• Achieved top performance metrics consistently, recognized as Employee of the Month
• Developed strong customer relationships, fostering loyalty and retention
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Educated customers on special pricing opportunities and company offerings.
• Demonstrated excellent communication skills in resolving product and consumer complaints. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Receptionist/ Personal Assistant - Siemens Energy - Santa Cruz, Bolivia

(2014-01 - 2018-12)

• Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
• Provided comprehensive administrative support to executives, enhancing office efficiency and communication.
• Coordinated travel arrangements and accommodations for staff, streamlining logistics and reducing costs.
• Implemented scheduling software to optimize meeting times, improving overall utilization of conference rooms.
• Developed training materials for new hires, fostering a knowledgeable team environment and consistent service standards.
• Mentored junior reception staff, promoting professional development and adherence to company policies and standards.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Sales Associate/Customer Service Operator - Tigo - Santa Cruz, Bolivia

(2006-05 - 2013-08)

• Managed high-volume calls, maintaining composure under pressure.
• Trained new team members, enhancing overall team performance.
• Collaborated with sales teams to identify and address customer needs.
• Implemented feedback loops, driving continuous service improvement.
• Recognized as 'Employee of the Month' for outstanding service excellence.
• Implemented effective merchandising strategies, increasing product visibility.
• Utilized CRM tools to track customer interactions and improve follow-ups.
• Collaborated with management to optimize inventory and reduce stockouts.
• Participated in promotional events, driving foot traffic and sales growth.

MBA - Business Management - Hospitality - UTEPSA (2005 - 2013)

High School Diploma - Saint George School (1997 - 2005)