General Manager - Natural De México Corp - San Diego, CA
(2023-04)
- Enhanced partnership interactions to promote long-term achievements.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Directed financial planning, workforce evaluations, employee training sessions, timetable management, and contractual negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Provided detailed issue reports to top-tier management promptly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled purchasing, sales, marketing and customer account operations effectively.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drove excellence in customer service while overseeing department functions.
- Coordinated with finance department on invoicing procedures, reducing errors and improving cash flow management.
- Supported day-to-day account management for company clients.
General Assistant - Elite Rv Collision & Repair - San Diego, CA
(2022-05 - 2023-01)
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Coordinated insurance coverage for goods and packages.
- Developed comprehensive database for client insurance policies, improving accessibility and management.
- Increased customer satisfaction by efficiently managing and resolving insurance claims.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
Package Handler - FedEx - San Diego, CA
(2021-05 - 2022-01)
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
