Prevention Specialist at Family Service of Chester County (2022-02 – Present)
- Collaborated with a team to coordinate and implement evidence-based prevention programs aimed at addressing substance abuse and risky behaviors among youth.
- Facilitated parent and family groups, and community events to promote awareness and provide education on relevant prevention topics.
- Established and maintained partnerships with schools, community organizations, and local agencies to enhance program reach and effectiveness.
Patient Service Representative at CHOP Primary Care (2020-01 – 2022-02)
- Welcomed patients and families during check-in, ensuring a friendly and professional first impression.
- Scheduled follow-up and well-check appointments with accuracy and efficiency.
- Managed high call volumes, delivering prompt and courteous service to enhance the patient experience.
- Assisted parents in registering for the office's app to facilitate telehealth visits and resolved system issues to ensure seamless functionality.
Community Outreach Director at Kennett Area YMCA (2014-08 – 2019-12)
- Approved financial assistance for memberships, programs, and activities, ensuring equitable access for all members.
- Translated flyers and forms to provide Spanish-speaking members with clear, accessible information in their preferred language.
- Built strong relationships with members in need, connecting them to local resources and support services.
- Planned and organized community donation drives, benefiting individuals and families in the area.
- Managed and supervised part-time staff across departments, including Child Watch and Member Services, fostering a collaborative and efficient team environment.
Sales Associate at Southmill Mushrooms (2009-09 – 2011-04)
- Managed inventory, processed orders, and communicated changes to the packing department to ensure accurate order fulfillment.
- Gained proficiency in two different computer systems, providing valuable feedback to the technician who customized one of the systems.
- Collaborated with team members to streamline operations, improving order processing efficiency.
Interpreter at Independent Contractor (2005 – 2009)
- Provided professional interpretation services for the Kennett Consolidated School District, specializing in Parent-Teacher conferences and Special Education meetings.
- Worked flexibly, adapting to the needs of the district and supporting clear communication between Spanish-speaking parents and educators.
Medical Receptionist at Penn Medicine (2005 – 2009)
- Managed daily invoices and payments, ensuring timely and accurate data entry into the system.
- Coordinated appointments and handled a multi-line phone system with professionalism.
- Assisted Spanish-speaking patients with scheduling appointments and accessing necessary medical services, ensuring a seamless patient experience.
Insurance Sales Representative at State Farm (2004 – 2005)
- Delivered exceptional customer service by answering inquiries, processing insurance premium payments, and assisting clients in comparing insurance policies.
- Developed strong product knowledge, enabling effective communication and policy recommendations for prospective clients.
