Daniela Silva

A driven and motivated professional with exceptional fluency in English and Spanish, skilled in bridging communication gaps through strong written and verbal communication abilities.

Prevention Specialist at Family Service of Chester County (2022-02 – Present)

• Collaborated with a team to coordinate and implement evidence-based prevention programs aimed at addressing substance abuse and risky behaviors among youth.
• Facilitated parent and family groups, and community events to promote awareness and provide education on relevant prevention topics.
• Established and maintained partnerships with schools, community organizations, and local agencies to enhance program reach and effectiveness.

Patient Service Representative at CHOP Primary Care (2020-01 – 2022-02)

• Welcomed patients and families during check-in, ensuring a friendly and professional first impression.
• Scheduled follow-up and well-check appointments with accuracy and efficiency.
• Managed high call volumes, delivering prompt and courteous service to enhance the patient experience.
• Assisted parents in registering for the office's app to facilitate telehealth visits and resolved system issues to ensure seamless functionality.

Community Outreach Director at Kennett Area YMCA (2014-08 – 2019-12)

• Approved financial assistance for memberships, programs, and activities, ensuring equitable access for all members.
• Translated flyers and forms to provide Spanish-speaking members with clear, accessible information in their preferred language.
• Built strong relationships with members in need, connecting them to local resources and support services.
• Planned and organized community donation drives, benefiting individuals and families in the area.
• Managed and supervised part-time staff across departments, including Child Watch and Member Services, fostering a collaborative and efficient team environment.

Sales Associate at Southmill Mushrooms (2009-09 – 2011-04)

• Managed inventory, processed orders, and communicated changes to the packing department to ensure accurate order fulfillment.
• Gained proficiency in two different computer systems, providing valuable feedback to the technician who customized one of the systems.
• Collaborated with team members to streamline operations, improving order processing efficiency.

Interpreter at Independent Contractor (2005 – 2009)

• Provided professional interpretation services for the Kennett Consolidated School District, specializing in Parent-Teacher conferences and Special Education meetings.
• Worked flexibly, adapting to the needs of the district and supporting clear communication between Spanish-speaking parents and educators.

Medical Receptionist at Penn Medicine (2005 – 2009)

• Managed daily invoices and payments, ensuring timely and accurate data entry into the system.
• Coordinated appointments and handled a multi-line phone system with professionalism.
• Assisted Spanish-speaking patients with scheduling appointments and accessing necessary medical services, ensuring a seamless patient experience.

Insurance Sales Representative at State Farm (2004 – 2005)

• Delivered exceptional customer service by answering inquiries, processing insurance premium payments, and assisting clients in comparing insurance policies.
• Developed strong product knowledge, enabling effective communication and policy recommendations for prospective clients.

Diploma – Kennett High School (1995-09 – 1999-06)