Daniela Smiderle Mendes

Operations and Business Management professional with 10+ years of experience leading cross-functional teams, optimizing processes, and managing administrative, financial, HR, and quality functions across small businesses, education, and consulting environments. Proven ability to streamline operations, implement systems, and support organizational growth. Experienced in remote collaboration and international partnerships. Bilingual with work authorization in Brazil and the European Union.

Available

Temporary work authorization in the USA if needed.

Operations Manager - Cappy's Pasta, Parm & Pizza

(2020-01)

• Lead daily operations for a high-volume food service business, overseeing staff, scheduling, customer service, and financial controls
• Manage hiring, onboarding, training, and performance of team members
• Implement standardized procedures to improve workflow efficiency and service consistency
• Monitor inventory, vendor relationships, purchasing, and cost control
• Oversee cash handling, reporting, and budgeting
• Resolve customer issues and maintain high satisfaction standards
• Coordinate multiple priorities in a fast-paced environment while ensuring smooth operations

Administrative Support Specialist (Front Desk Operations) - Massasoit Community College

(2021-01 - 2021-12)

• Provided administrative and front-line support to students and faculty within a state-funded academic institution
• Managed scheduling, communications, and student services coordination
• Handled confidential information with accuracy and professionalism

Co-Founder & CEO - Codex Tech School for Kids & Teens

(2014-01 - 2016-12)

• Founded and managed an educational technology startup focused on STEAM programs
• Developed business plans, budgets, and operational structure
• Led recruitment, training, and supervision of educators
• Managed HR, financial, and administrative processes
• Coordinated international partnerships and stakeholder communications
• Organized events, logistics, and program delivery

Payment Analyst / Internal Quality Auditor - Megawork Consulting & Systems

(2013-01 - 2014-12)

• Managed accounts payable and financial processes using SAP-FI
• Supported internal and external audits under ISO 9001 standards
• Improved workflows using PDCA and continuous improvement practices
• Prepared financial and compliance reports for leadership

Office & Quality Manager - Linkup Consulting

(2013-01 - 2013-12)

• Established quality management systems and maintained ISO 9001 certification
• Supported PMO operations and consultant coordination
• Managed documentation, reporting, and administrative workflows

KPI & Performance Management Intern - Petrobras

(2011-01 - 2011-12)

• Supported development of performance indicators and business process improvements
• Assisted with BPM methodology implementation and internal training

Store Owner & Manager - Café Sabor e Vigor

(2008-01 - 2013-12)

• Owned and operated retail business, overseeing hiring, training, scheduling, and financial management
• Managed daily operations and customer experience
• Led staff performance and inventory control

Trainee and Administrative Assistant - Family Business - Cafeteria da Mama

(2008-01 - 2013-12)

• Supported daily administrative and operational activities including scheduling, customer service, and staff coordination
• Assisted with early exposure to small business operations and team support

MBA - Industrial Projects Management - FAESA

Bachelor - Business Administration - Universidade Vila Velha