Danielle Betts-Ragland

Obtain a position as a team player in a people oriented multicultural organization, where I can maximize my skills and abilities in a challenging environment to achieve corporate goals.

Patient Care Advocate (call center) at Accredo Health Group (2020-10 – 2021-10)

• Loaded and updated primary/secondary insurance information.
• Scheduled delivery of packages.
• Ordered ancillary supplies.
• Educated patients and providers about products and services.
• Tracked shipments for carriers UPS, FEDEX, etc...

IOS/MAC Advisor Helpdesk Representative (call center) at Conduent (2021-07 – 2022-11)

• Inbound calls from customers with questions/concerns in the use of software services.
• Educated customers about plan designs, products, and services.
• Electronically tracked and documented customer interactions in real time.
• Resolving customer concerns with one step resolution and escalated issues as needed.

Verifier (Call center) at The Echelon Group (2019-09 – 2020-09)

• Responded to inbound/outbound phone inquiries from clients.
• Tracked packages and responded to shipping delivery issues.
• Identified and reported trends/problems.
• Printed shipping manifest and reports.

– Hope works Adult Education (2018-03)

MSSC-Certified Production Technician 4.0 – TCAT-Tennessee College of Applied Technology (2024-04)

FANUC Robot Operations – TCAT-Tennessee College of Applied Technology (2024-04)

Electric Vehicle Technology – TCAT-Tennessee College of Applied Technology (2024-04)