Front Desk Associate at Pebble Maryland animal hospital (2025-08 – 2026-03)
- Greeted clients and their pets, creating a welcoming environment.
- Managed patient records using electronic health record systems accurately.
- Processed payments and handled transactions with attention to detail.
- Coordinated communication between clients and veterinary staff effectively.
- Maintained cleanliness and organization of the reception area consistently.
- Provided information on services offered, promoting client engagement warmly.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
- Managed high call volume, efficiently handling inquiries, reservations, and guest requests
- Maintained accurate records of room availability and guest accounts using computerized systems
Kennel Attendant at Buffalo springs animal hospital (2025-01 – 2025-03)
- Fed and monitored animals in care at Buffalo Springs animal hospital.
- Cleaned and maintained kennel areas for hygiene and comfort.
- Assisted veterinary staff during examinations and treatments of animals.
- Observed animal behavior and reported concerns to the medical team.
- Provided socialization and exercise for dogs on daily walks.
- Maintained accurate records of animal feeding and health observations.
- Followed safety protocols to ensure a secure environment for animals.
- Followed safety protocols when handling large or aggressive animals.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Provided tender loving care to all animals in the facility.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Canine coach at Dogtopia (2024-01 – 2024-04)
- Utilized positive reinforcement techniques to encourage desired behaviors and discourage unwanted behaviors
- Implemented effective socialization strategies to help dogs adapt to new environments and interact with other animals
- Made sure dogs had water when playing
- Kept a safe environment for me and the dogs
- Cleaned up dogs messes
Sales Associate at Kohl's (2023-12 – 2024-01)
- Assisted customers with product selections and store navigation.
- Organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure efficient inventory management.
- Provided information about sales promotions and loyalty programs to customers.
- Handled customer inquiries and resolved issues promptly and effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling
