Danielle Hawthorne

State of Michigan professional with experience reviewing financial documentation, verifying income and asset information, interpreting regulations, and maintaining confidential records. Skilled in compliance review, data analysis, documentation accuracy, and identifying discrepancies.

Background in state government, banking operations, and customer account management. Currently pursuing an MBA with a focus on business and analytical decision-making.

Eligibility Specialist - State of Michigan – Michigan Department of Health and Human Services (MDHHS) - Southfield, MI

(2019-11)

• Review and analyze financial and personal documentation to determine eligibility for state programs.
• Verify income, assets, and supporting records while ensuring compliance with state and federal policies.
• Identify discrepancies, request documentation, and prepare accurate case documentation.
• Interpret regulations and apply guidelines to make consistent eligibility determinations.
• Maintain confidential records and communicate with clients regarding required information.

Account Specialist - Quicken Loans – Rock Connections - Detroit, MI

(2019-03 - 2019-11)

• Reviewed customer information, maintained accurate records, and managed high-volume client interactions.
• Used internal systems to document account activity and support business operations.

Lead Qualification Specialist / Multi-Channel Account Manager - DHL Express - Tempe, AZ

(2018-07 - 2019-02)

• Analyzed customer information, maintained records, and evaluated account needs.
• Coordinated with departments to resolve issues and support business objectives.

Bank Teller - Mercantile Bank of Michigan - East Lansing, MI

(2017-04 - 2018-06)

• Processed financial transactions, transfers, and account services with accuracy and confidentiality.
• Completed cash balancing and audits while following banking policies and procedures.
• Assisted customers with banking products and financial services.

First Level Supervisor - Office of Survey Research – Michigan State University - East Lansing, MI

(2014-08 - 2016-11)

• Supervised staff, reviewed data quality, and ensured compliance with research procedures.

Master of Business Administration - Southern New Hampshire University

Bachelor of Arts and Science - Communications - Michigan State University (2017-12)