Danielle Serafin

a qualified receptionist, bookkeeper, and schedule maker. Experienced in maintenance, communications, customer relations, and creative problem-solving. My area of expertise is in customer service.

Online Grocery Pickup - Target - Aurora, OH

(2022-09)

I collect items for people's orders and prepare them for pick up. I am also expected to assist guests while I collect the items.

Cashier/Sales Associate - Five Below - Aurora, OH

(2022-09 - 2025-09)

Earned employee of the month five times and received over five company recognition cards working for the company. My exemplary work is used to help train any new associates, and is asked of by my management

• Help direct inventory and store stock as well as visual displays.
• Answer any and all questions about products and other supplies.
• Responsible for making sure the store is visually appealing.
• Responsible for providing customers with exemplary customer service.

Front Desk Receptionist - The Aurora Inn - Aurora, OH

(2022-01 - 2022-09)

Hired when the building had been sold and was kept through the transition to the new owner

• Responsible for front desk communications and reservations.
• Helped with management of cleanliness for the establishment.
• In charge of helping guests manage their stay.

Gardener - Gnome services - Bainbridge, OH

(2022-05 - 2022-07)

Soon after hiring, trusted several of their biggest clients in downtown Chagrin Ohio in my care.

• Entrusted to manage client garden visual appeal, design, care, and maintenance.
• Manage and organize plant and garden inventory.
• Effectively communicate with clients to ensure service and results are above satisfactory.

Operations Team Member - Summit Metro Parks - Twinsburg, OH

(2021-06 - 2021-11)

Interned during my senior year of high school and was hired on directly after graduating. My attention to detail and strong organizational skills continued my employment past the seasonal position's working period, so that they could handle more pressing issues in the park system.

• Responsible for management of five different parks on a bi-daily basis
• Communicated with the entire crew daily on what the day's responsibilities and goals were
• Helped ease the workload for fall/ winter season projects

landscape horticulture certificate - landscape horticulture - Cuyahoga Community College District (2022-01 - 2023-05)

Horticulture - Horticulture - Excel Tecc (2019-08 - 2022-05)

High school diploma - Public education - Aurora High School (2016-08 - 2021-05)