CNA at Harbourwood Rehab (2023-06 – 2026-03)
- Provided direct patient care, assisting patients with activities of daily living (ADLs) such as bathing, grooming, feeding, and mobility support
- Ensured patient comfort, safety, and dignity in a fast-paced healthcare environment
- Communicated effectively with patients, families, and healthcare team members to support coordinated care
- Accurately documented patient observations, care provided, and any changes in condition
- Maintained professionalism, empathy, and attention to detail while following facility protocols and standards of care
Front Desk Coordinator at R&A Care Appliances (2021-06 – 2022-01)
- Provided front desk and administrative support in a healthcare office setting, ensuring efficient daily operations
- Verified patient insurance information and assisted with eligibility checks and documentation accuracy
- Scheduled, confirmed, and managed patient appointments to support smooth clinic workflow
- Answered phone calls, responded to patient inquiries, and provided timely assistance and information
- Maintained a professional, welcoming environment while supporting patient satisfaction and quality service delivery
Front Office Manager at United States Air Force (2021-01 – 2021-04)
- Provided front desk and customer service support in a military lodging environment, assisting with guest check-ins and check-outs
- Answered phone calls, responded to inquiries, and directed guests to appropriate services or resources
- Performed daily administrative tasks including record keeping, data entry, and reservation coordination
- Ensured a welcoming, organized, and professional environment for military personnel and their families
- Supported smooth front desk operations by maintaining accuracy, efficiency, and strong communication with staff and guests
