Danielle

Customer service: serving 100+ customers every day with complex orders efficiently, and creating a positive experience.

Teaching and training manager: responsible for scheduling online and physical training, ensuring baristas are following routines correctly and efficiently.

Cash management: counting and recording money accurately and efficiently.

Looking for new work environment that’s still customer/ client forward!

Shift Manager+ Barista at Starbucks (2024-03 – Present)

• Customer service: serving 100+ customers every day with complex orders efficiently, and creating a positive experience.
• Teaching and training manager: responsible for scheduling online and physical training, ensuring baristas are following routines correctly and efficiently.
• Cash management: counting and recording money accurately and efficiently.
• Time management: running breaks during on and off-peak hours on schedule, completing manager tasks such as food pulls and inventory counts quickly and accurately.
• De-escalation: quickly managing upset customers and co-workers and creating a positive experience.
• Multitasking: filling several roles at once during understaffed shifts to ensure speed and quality of operation.
• Problem solving: responsible for finding coverage to unfulfilled shifts, fixing broken equipment, and adjusting deployment positions for a smoother workflow.
• Delegating tasks to baristas.
• Communication: communicating quickly and accurately to co-workers and upper management.

Seasonal Receptionist at The Atrium at Benchmark (2025-03 – 2025-07)

• Presentation: Keep lobby clean and complementary guest items stocked
• Answer and accurately direct 50+ calls per shift
• Assist in sales, creating a safe, welcoming environment for new family's looking at placing their loved ones into the memory care facility.
• Organization: Update resident files upon arrival/ departure of each resident using online softwares and hard copies.
• Trained in Yardi and Microsoft Excel

Barista at Starbucks (2022-09 – 2024-03)

• Cleaning and organization: following daily cleaning/ closing routines ensuring the next shift is set up to succeed.
• Accurately fulfilling 50+ complex mobile, drive-thru, cafe, and DoorDash orders a day.
• Speaking and connecting with 50+ customers each shift.

High school diploma – Westfield High School (2020-09 – 2024-05)