Remittance Processing Specialist Mortgage Payoffs - JPMorgan Chase - 3415 Vision Dr 43219
(2014-10 - 2024-12)
- Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within the Remittance Processing department.
- Expedited the clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
- Managed high-volume transactions during peak periods while maintaining exceptional attention to detail and an unwavering commitment to quality control.
- Reduced errors in remittance transactions by rigorously following established protocols and conducting thorough quality checks.
- Provided training and guidance to new team members on remittance processing systems, contributing to their successful integration into the team.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Implemented new accounting processes to decrease spending and work flow downtime.
Remittance Processing Specialist, Treasury & Services - JPMorgan Chase - Westerville, OH
(2003-01 - 2014-09)
Provide timely processing and deposit of corporate and personal receivable payments with a focus on Client Instructional Guidelines, Risk and Audit Compliance as well as following Standard Operating Procedures while operating on a National Network Platform. Performing under a high speed production environment in which it is necessary to have time management skills, be able to multi task, confidence in problem solving as well as easily follow both verbal and written directions.
- Rated at an Exceeds level during 2013 and 2014.
- Exceeding all quality and productivity metrics at a rate 130% or higher.
- Provide training for new hires as well as cross training for current associates.
- Process complex non-routine accounts/transactions while performing investigations and necessary repairs.
- Experienced operator of OPEX 50, OPEX 150. And OPEX 7200 high speed processing equipment.
- Provide credit card authorization and data entry utilizing Orbital processing platform.
- Supports Team Lead function by monitoring work queues, driving production and leading team activities.
- Have travelled to Belleville, MI site to support staff during a migration period utilising my processing, training and leadership experience.
Remittance Processor Specialty Lockbox - JPMorgan Chase
(2002-01 - 2003-12)
- Process contributions for corporate clients.
- Quality control to ensure 100% accuracy.
- Prepare document and package work to be sent to the clients.
- Data Entry.
