Patient Liaison - Adapthealth - New York, NY
(2023-09)
- Provided information on medical treatments, procedures, and services available at the hospital.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.
- Facilitated communications between healthcare providers, administrative staff, case managers, social workers., regarding patient care plans.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
Environmental Specialist - Aerotek Inc - New York, NY
(2020-11 - 2023-07)
- Ensured a safe and sterile environment for patients and staff to prevent the spread of disease and infection
- Facilitated fit testing for N95 mask for all hospital staff and medical students
- Followed established in-process quality control procedures including recording data
- Able to accurately interpret and record results of testing into an online database
- Efficiently organize and manage fit-testing and data collection for varying numbers of employees and staff.
- Maintained accurate inventory records for hazardous materials and chemicals.
Customer service representative - Bed Bath and Beyond - New York, NY
(2017-01 - 2020-09)
- Consistently exceeded personal monthly quotas by over 50%
- Built a loyal customer base by using a consultative sales approach
- Earned reputation as key player in branch sales team that always won quarterly company
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
