Danna Agustin

Dynamic and detail-oriented professional with a strong background in customer service from Oasis Imaging. Expert in appointment scheduling and adept at managing multi-line phone systems. Recognized for enhancing patient experiences through effective communication and a commitment to maintaining a welcoming environment. Proven ability to thrive in fast-paced settings while ensuring operational excellence.

Front Desk Receptionist at Oasis Imaging (2024-05 – Present)

Provided exceptional customer service and support at the front desk of a medical imaging facility. Managed communications and scheduling systems to ensure smooth patient flow and operational efficiency.

• Greeted patients and visitors, providing exceptional customer service and support.
• Managed multi-line phone system, directing calls efficiently to appropriate staff members.
• Scheduled appointments using electronic medical records system, ensuring accurate patient information.
• Maintained clean and organized reception area, enhancing overall office environment.

Crew Member at Dunkin' Donuts (2021-04 – Present)

Prepared and served food and beverages while maintaining health and safety standards. Provided excellent customer service and handled point-of-sale transactions.

• Prepared and served food and beverages efficiently during peak hours.
• Maintained cleanliness and organization of workstations to ensure compliance with health standards.
• Assisted customers with menu selections, providing recommendations for a positive dining experience.
• Operated cash register, accurately processing transactions and handling customer inquiries.

High School Diploma – Broward College (2026-04)