Dannia Cardenas
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About
Customer-focused professional with over five years of experience in customer support, compliance, and background screening. Skilled in resolving customer inquiries through phone, email, and chat while ensuring accuracy, professionalism, and regulatory compliance. Experienced with CRM platforms, Zendesk, Microsoft Office, and Excel.
Known for strong communication, problem-solving, attention to detail, and delivering exceptional customer experiences in fast-paced remote environments. Seeking a customer support or customer success role where I can contribute to a collaborative team and continue growing professionally.
Experience
Recent Roles
- Compliance Specialist | Reference Services Inc. | June 2025 – Present
- Customer Support & Research Specialist | KarmaCheck | October 2023 – May 2025
- Records Team Lead | Employer's Choice Screening | October 2020 – February 2023
- Customer support (phone, email, chat)
- Background screening & compliance
- CRM & Zendesk
- Case management
- Problem-solving
- Microsoft Office & Excel
- Delivered exceptional customer support
- Maintained high accuracy and compliance
- Resolved complex customer issues
- Improved workflow efficiency
- Consistently met quality standards
Education
Bachelor of Science in Political Science
California State University, Los Angeles (2014–2019)
