Danny Alvarenga

Results-driven leader with experience managing customer-facing operations in a fast-paced automotive environment. Skilled in team development, operational efficiency, customer satisfaction, and problem-solving under pressure. Experienced in coaching teams, improving service processes, handling escalated customer concerns, and driving business performance through strong communication and analytical thinking.

Passionate about delivering exceptional customer experiences while supporting team success and operational excellence.

Acquisition Manager at AutoNation (2024-04 – Present)

• Lead daily operations and support team performance in a high-volume customer-focused automotive environment.
• Train, mentor, and manage purchasing team members while promoting accountability, collaboration, and quality service standards.
• Resolve customer concerns promptly while maintaining strong communication and a positive service experience.
• Analyze vehicle appraisals, reconditioning costs, and operational trends to support business decisions and operational efficiency.
• Present acquisition and operational reports to senior leadership to support productivity and profitability goals.
• Adapt quickly to changing priorities while balancing customer needs, operational demands, and team development.

Lead Vehicle Acquisition at AutoNation (2023-03 – 2024-04)

• Supported daily operations in a fast-paced environment while maintaining strong customer satisfaction standards.
• Developed customer relationships through proactive communication and CRM management.
• Assisted team members with process improvements and workflow prioritization.
• Demonstrated strong adaptability and problem-solving skills while managing multiple responsibilities.

Vehicle Acquisition Specialist at AutoNation (2022-03 – 2023-02)

• Built long-term customer relationships that increased loyalty and repeat business.
• Negotiated contracts and documented vehicle conditions accurately and efficiently.
• Handled sensitive customer and business information with professionalism and attention to detail.

Porter at AutoNation (2020-11 – 2022-03)

• Supported dealership operations by transporting and preparing vehicles for customers and staff.
• Maintained vehicle cleanliness and presentation standards in a fast-paced service environment.

Associate of Arts in Business Administration – Evergreen Valley College

Bachelor of Science in Data Science – California State University, East Bay (2028-05)