Danny Nguyen

Highly motivated and detail oriented professional with experience in operations management, accounting, customer service, and technical manufacturing environments. Proven ability to troubleshoot problems, support end users, manage multiple priorities, and maintain accurate documentation. Strong communication, analytical, and organizational skills with a commitment to delivering exceptional customer service.

Seeking a Help Desk Support Technician position where I can leverage my technical aptitude, problem solving abilities, and passion for technology while continuing to grow in desktop and IT support.

Accountant - Sycon Construction

(2024-05 - 2026-04)

• Managed financial records and bookkeeping while ensuring accuracy, confidentiality, and compliance with company procedures.
• Maintained organized financial documentation and generated reports using Microsoft Excel and other Office applications.
• Collaborated with cross-functional teams on the Samsung Semiconductor Construction Project in Austin to support project operations.
• Resolved administrative and operational issues while maintaining efficient workflows and meeting project deadlines.
• Identified opportunities to improve internal processes and documentation accuracy

Tutoring Manager - IQ Viet My Tutoring Center

(2023-02 - 2024-04)

• Coordinated daily schedules and managed operational activities for tutors and administrative staff.
• Assisted staff with software applications, computer systems, and technology used for daily operations.
• Maintained accurate records, reports, and documentation to support daily operations.
• Trained and mentored new employees on internal systems, operational procedures, and customer service standards.

Store Manager - Sul Bing Su

(2021-06 - 2023-02)

• Managed daily store operations, ensuring exceptional customer service and efficient business performance.
• Supervised employee scheduling, inventory control, and operational reporting to support business objectives.
• Resolved customer concerns professionally while maintaining a positive customer experience.
• Monitored equipment performance, coordinated maintenance, and resolved operational issues to minimize downtime.
• Trained and coached new team members on company procedures, safety standards, and point-of-sale systems.

CNC Mills Machine Operator - DD Precision, LLC

(2018-11 - 2021-05)

• Set up and operated CNC milling machines by interpreting engineering drawings and technical specifications.
• Diagnosed equipment issues and performed preventive maintenance to maximize production efficiency.
• Conducted quality inspections to ensure manufactured components met engineering and customer requirements.
• Maintained detailed production records while following established operational and safety procedures.
• Collaborated with engineering and production teams to troubleshoot equipment issues and improve manufacturing efficiency.

High School Diploma