Danrene Testado

Veterinary Assistant with 1 year of hands-on experience supporting veterinarians and technicians in a fast-paced work environment. Skilled in appointment tracking and scheduling, client communication, medical record documentation, animal restraint, and vaccine administration with strong commitment to compassionate patient care and efficient hospital operations. Holds a bachelor's degree in Business emphasizing Human Resources and Organizational Behavior, contributing strong organizational, communication, and problem-solving skills to support a collaborative veterinary team.

Exam Room Assistant - Bishop Ranch Veterinary Center & Urgent Care (BRVC) - San Ramon, CA

(2024-08 - 2025-10)

Ensured exam rooms were clean, organized, and fully stocked with necessary medical supplies. Gathered patient information, collected basic vital signs, and reported symptoms for the patient care team. Safely restrained animals and administered subcutaneous injections and vaccines. Communicated clearly and professionally between clients and hospital staff to promote quality patient care and exceptional customer service.

• Completed basic cross-training across all hospital departments, gaining hands-on experience in medication preparations, client support at reception, animal care for boarding pets, and assisting with outpatient appointments.

Human Resources Intern - Bishop Ranch Veterinary Center & Urgent Care (BRVC) - San Ramon, CA

(2024-06 - 2024-08)

Develop and update training materials, standard operating procedures, and guides to enhance HR processes. Assist in organizing company-wide events, employee appreciation, and new hire onboarding and orientation. Provide general administrative support as necessary.

• Researched and developed a Workplace Violence Prevention Plan (WVPP), training, and report form with the HR Director ensuring the policy aligns with California laws and regulations.

Receptionist Lead - Student Center for Academic Achievement (SCAA) - CSU East Bay - Hayward, CA

(2021-12 - 2024-05)

Exhibit interpersonal skills among students, staff, coordinators, and faculty. Address students' inquiries and concerns, and manage conflict as appropriate. Knowledgeable of all SCAA resources and CSU East Bay campus resources.

• Organized and coordinated training activities tailored to bi-weekly training topics with the program coordinator ensuring engagement and comprehension among team members.

Operations Lead - Recreation and Wellness Center (RAW) - CSU East Bay - Hayward, CA

(2022-05 - 2023-12)

Responsible for opening the facility, and ensuring space is cleaned, well-kept, and presentable for gym guests. Oversee all student staff and provide general support for all positions/components in the facility during regular business hours. Assist with the delivery of programs and events to promote the business.

• Successfully trained 5 new Operation Leads on front desk management, equipment set-up, and facility assessment during hours of operations, ensuring proper execution of tasks and responsibilities.

Bachelor of Science - Business Administration - Human Resources and Organizational Behavior - California State University, East Bay (2024)