Danusa Faisca
Customer Relations Representative, State Farm Agent Team Member | Party and Wedding Planner, Bella Fiori Events
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About
A results-driven, self-motivated and resourceful professional with a proven ability to contribute exceptional support to a corporation. Excellent interpersonal and communication skills, analytical ability and capable of working successfully in a diverse team environment. Proven track record of achieving exceptional results in solving complex situations.
Comfortable with performing under pressure and in challenging atmospheres. Seeking to obtain a position where I can utilize my energy, experience, and skills to develop, motivate, lead, and encourage employee's productivity.
Experience
CUSTOMER RELATIONS REPRESENTATIVE at Itzabel Mayrant State Farm Agent (2024-08 – Present)
Sales and service professional for an independent local agent. Property and Casualty Licensed. Life and Health Licensed.
- Marketing auto, home, and life insurance, developing leads, conducting needs-based reviews, and processing policies
- Answer client inquiries, process payments, assist with policy changes, and resolve claims issues
- Conduct customer reviews to evaluate risk and recommend the proper auto, home, life, and health coverage.
PARTY AND WEDDING PLANNER at Bella Fiore Events (2018-03 – 2022-12)
- Conceptualize, plan, and execute special events - ranging from weddings to private parties.
- Managing budgets, vendors, and logistics.
- The primary liaison between the host and vendors, handling everything from venue selection to day of coordination
- Meeting with clients to determine vision, theme, budget, and guest count.
- Developing detailed timelines, floor plans, and checklists for the event day.
- Managing expenses to ensure the event stays within the agreed financial plan.
- Supervising setup, managing the flow of the event, and troubleshooting any last-minute issues or emergencies.
Education
Leadership: creating Public Value – Harvard online (2022-04 – 2022-04)
Resilient Leadership – Harvard online (2022-04 – 2022-04)
English course – ELC Howard Community College (2022-03 – 2022-03)
English Course – Lado, Silver Spring/MD (2018-02 – 2018-05)
