Darius Reeves

High-performance client-facing professional with 15+ years of experience operating in high-pressure, time-sensitive environments involving business owners, end users, vendors, and stakeholders. Skilled in inbound client communication, objection handling, expectation management, and guiding decision-making under urgency, frustration, and operational disruption. Proven ability to simplify complex processes, de-escalate concerns, and move clients toward clear decisions in fast-moving environments where downtime, cost, and timing are critical.

Lead IT Infrastructure Deployment Engineer at EME Solutions (2012-01 – 2024-12)

• Led 20+ high-pressure IT infrastructure deployments across SMB environments requiring fast execution, minimal downtime, and real-time problem resolution
• Managed direct communication with business owners and end users during system outages, migrations, and full infrastructure rollouts
• Coordinated ISP activation, firewall configuration, switching, wireless access points, desktops, and printers under strict deployment timelines
• Navigated urgent client expectations where systems needed to go live quickly with minimal operational disruption
• Translated technical issues into clear business impact messaging to support fast client decision-making
• De-escalated client frustration during delays, outages, and deployment issues while maintaining trust and forward momentum
• Coordinated vendors, ISPs, and stakeholders to align timelines and ensure successful execution of deployments
• Trained end users on new systems and ensured adoption under tight rollout schedules

Implementation Consultant at UNITED BUSINESS SYSTEMS (Present)

• Serve as primary client-facing contact for IT deployment and support engagements
• Handle urgent client issues involving system access, downtime, and operational disruptions
• Communicate technical solutions in clear, non-technical language under time-sensitive conditions
• Support onboarding and implementation processes to ensure smooth client adoption
• Coordinate with vendors and internal teams to resolve issues and maintain deployment timelines
• Manage expectations during delays, troubleshooting, and rollout execution challenges