Primary Family Caregiver - Phelps Estate - Atlanta, GA
(2023-05 - 2026-03)
- Delivered hands-on personal care and mobility assistance.
- Tracked symptoms and reported changes to medical professionals.
- Assisted with medication management and adherence.
- Coordinated care logistics, including appointments and transportation.
- Supported comfort, dignity, and quality of life during illness.
- Maintained physician confidence and protects operations by keeping information confidential.
- Excellent communication skills and strong bedside manner.
Operations Representative - Wells Fargo - Hapeville, GA
(2023-03 - 2024-05)
- Accurately and efficiently extracted data from checks and remittance documents.
- Extracted and processed financial data with precision, ensuring accuracy and compliance.
- Managed high-volume data entry and document processing tasks.
- Maintained regulatory compliance and confidentiality standards.
- Collaborated effectively with team members to meet operational deadlines.
Communicable Disease Investigator - Maxim Healthcare - Texas
(2020-07 - 2023-01)
- Conducted thorough epidemiological investigations to identify disease trends, exposures, and outbreaks.
- Collected, entered, and maintained accurate case data in public health tracking systems.
- Analyzed data to provide actionable insights for disease prevention and control.
- Coordinated with healthcare providers, local health departments, and community organizations to implement interventions.
- Followed up on cases to ensure resolution and proper documentation of all actions.
- Adapted quickly to evolving public health situations while maintaining professionalism and timely reporting.
- Worked independently, took responsibility for own actions; and accepted constructive feedback.
- Effectively interacted with patients, families, physicians and other health team members.
- Navigated the Windows environment, proficiency in software applications (Word, Excel, Google Docs)
Fraud Analyst - TSYS - McDonough, GA
(2016-05 - 2020-03)
- Investigated high-risk financial transactions and identified fraud patterns.
- Communicated with banks and customers to resolve financial discrepancies.
- Maintained detailed records in accordance with compliance protocols.
- Resolved customer issues within the scope of existing service level agreement.
- Analyzed customer information (KYC/KYB), financial patterns, and transaction data to identify fraud and risk patterns and trends.
- Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
- Accepted change and adapts in a positive & productive manner.
