Darlene Miller

Operations and fraud analyst with over 4 years of experience in banking operations, financial data processing, and healthcare investigations. Proficient in data entry, fraud detection, regulatory compliance, and customer support. Seeking opportunities in administrative support, healthcare operations, or traveling healthcare technician.

Primary Family Caregiver at Phelps Estate (2023-05 – 2026-03)

• Delivered hands-on personal care and mobility assistance.
• Tracked symptoms and reported changes to medical professionals.
• Assisted with medication management and adherence.
• Coordinated care logistics, including appointments and transportation.
• Supported comfort, dignity, and quality of life during illness.
• Maintained physician confidence and protects operations by keeping information confidential.
• Excellent communication skills and strong bedside manner.

Operations Representative at Wells Fargo (2023-03 – 2024-05)

• Accurately and efficiently extracted data from checks and remittance documents.
• Extracted and processed financial data with precision, ensuring accuracy and compliance.
• Managed high-volume data entry and document processing tasks.
• Maintained regulatory compliance and confidentiality standards.
• Collaborated effectively with team members to meet operational deadlines.

Communicable Disease Investigator at Maxim Healthcare (2020-07 – 2023-01)

• Conducted thorough epidemiological investigations to identify disease trends, exposures, and outbreaks.
• Collected, entered, and maintained accurate case data in public health tracking systems.
• Analyzed data to provide actionable insights for disease prevention and control.
• Coordinated with healthcare providers, local health departments, and community organizations to implement interventions.
• Followed up on cases to ensure resolution and proper documentation of all actions.
• Adapted quickly to evolving public health situations while maintaining professionalism and timely reporting.
• Worked independently, took responsibility for own actions; and accepted constructive feedback.
• Effectively interacted with patients, families, physicians and other health team members.
• Navigated the Windows environment, proficiency in software applications (Word, Excel, Google Docs)

Fraud Analyst at TSYS (2016-05 – 2020-03)

• Investigated high-risk financial transactions and identified fraud patterns.
• Communicated with banks and customers to resolve financial discrepancies.
• Maintained detailed records in accordance with compliance protocols.
• Resolved customer issues within the scope of existing service level agreement.
• Analyzed customer information (KYC/KYB), financial patterns, and transaction data to identify fraud and risk patterns and trends.
• Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
• Accepted change and adapts in a positive & productive manner.

Technical College in Healthcare Administration – Atlanta Technical College (2003-01 – 2006-07)