Damage Estimator/Damage Assessor at Tetra Tech (2026-01 – Present)
- Accurately structure POLs to provide adequate compensation for claimants to rebuild. Proficiently assess property and fire-related and flood-related damage accurately, understanding the extent of damage, the required repairs, required documentation, and associated costs.
- Demonstrated proficiency the use of administrative software, claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.Demonstrated proficiency using Matterport
- Ability to understand and interpret complex local or federal policy language, including relevant statutes, regulations, policies, guidance, and directions.
- Demonstrated customer service, excellent written and verbal communication skills, and knowledge and ability to explain policy and regulations to claimants, and other stakeholders.
- Created Xactimate estimates, inspected property and confirm damages using Matterport.
Independent Adjuster Desk Property at ALLCAT Claims (Florida Peninsula Insurance) (2024-10 – 2025-01)
Deployed for Hurricane Milton
In/Office Independent Adjuster Desk Property at SEVERE RPMS (AAA) (2024-01 – 2024-07)
Wind/Hail
In/Office Independent Adjuster Desk Property at 24/7 Adjusting (AAA) (2023-09 – 2024-01)
Wind/Hail
Field Independent Adjuster Property at Eberl's (State Farm) (2023-06 – 2023-09)
Field Independent Adjuster Property at Eberl's (State Farm) (2023-02 – 2023-06)
Wind/Hail
Field Independent Adjuster Property at Eberl's (State Farm) (2022-12 – 2023-03)
Freeze
Field Independent Adjuster at Eberl's (State Farm) (2022-09 – 2022-12)
Hurricane Ian
Field Independent Adjuster Property at 24/7 Adjusting (AAA) (2022-05 – 2022-09)
Wind/Hail
Field Independent Adjuster Property at Eberl's (State Farm) (2021-11 – 2022-05)
Weight of Ice and Snow
Field Independent Adjuster Property at Eberl's (State Farm) (2021-06 – 2021-11)
Wind/Hail
Claims Professional at Independent Claim Adjuster and Disaster Recovery Emergency Management (2021-06 – 2025-01)
Deployed and contracted in key roles across multiple organizations nationwide
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment arising at any point in the process.
- Conduct site inspection of residential and commercial properties to assess damages.
- Adjuster responsibilities representing multiple companies across different states nationwide.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Utilized software tools such as Microsoft office, Teams, Excel, Word to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Demonstrated knowledge and skills in compliance with Local, State and Federal regulations and laws.
- Demonstrated advanced skills in using industry-leading estimate software, including Xactimate, Symbility, Xactanalysis, and Guidewire. Effectively utilized these platforms to generate precise loss estimates, sketches, manage claim data, and streamline workflow processes.
- Consistently utilized advanced software solutions to enhance operational efficiency, improve accuracy in claim estimates, and deliver exceptional service to both clients and company partners.
Property Preservation Supervisor at Safeguard Properties (2012-03 – 2022-10)
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards of entities such as H.U.D, and financial intuitions.
- Assessed property damage by conducting thorough inspections of residential and commercial properties. Capturing detailed photographs, resulting in accurate estimates, sketches and repair plans using Xactimate, which expedited processing and improved customer satisfaction.
- Presented weekly and monthly performance reports using Microsoft Office Word, Excel and Teams to demonstrate team progress.
- Improved project completion rate with meticulous oversight of field activities.
- Insurance Loss Inspection. Assess insurance – related property losses by inspecting affected areas. Document completed and outstanding work using detailed photographs and accurate measurements.
Maintenance Technician at Detroit Housing Commission (2007-02 – 2012-03)
- Coordinated renovation and repair of Detroit Housing Commission buildings, structures, and multi-unit dwellings.
- Demonstrated advance technical skills with plumbing, hvac, carpentry, and electrical maintenance work.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Enhanced tenant/occupant satisfaction in facility areas by maintaining high standards of cleanliness and functionality.
- Conduct monthly and annual inspections of residential and commercial properties, identifying code violations and structural or cosmetic damages. Ensure all issues are addressed promptly and in accordance with regulatory standards.
