Lead Product Manager – AI/ML & Human-in-the-Loop Initiatives - UnitedHealth Group / Optum - Austin, TX
(2025-11)
- Deployed Voice of Customer Analyzer that classifies and triages user-reported technical issues, reducing average resolution time through AI-driven escalation pathways and structured intervention workflows.
- Launched Compliance Adviser tool performing pre-analysis at the digital-governance intersection, cutting manual compliance review burden and accelerating regulatory alignment across product workflows.
- Engineered multi-signal Confidence Scoring Module compositing weighted sub-scores to quantify model reliability and flag low-confidence outputs for human review; built HITL Dashboard that has surfaced 500+ AI-flagged issues requiring human intervention, ensuring continuous oversight and full auditability of AI-driven workflows.
Lead Product Manager – Ad Technology - AT&T (DirecTV Stream) - Los Angeles, CA
(2022-10 - 2025-10)
- Led end-to-end product strategy and delivery for AT&T's internet-delivered DIRECTV business pillar across display, video, and mobile ad formats, managing cross-functional workstreams spanning media, engineering, MarTech, and agency partners for 5M+ streaming subscribers.
- Drove development and deployment of 80+ cross-platform promotional offers generating $541M+ in incremental revenue, managing project timelines, stakeholder alignment, and delivery milestones in a high-velocity environment with shifting priorities and tight deadlines.
- Served as primary cross-functional liaison between AT&T internal teams, media agencies, and external partners—escalating blockers to leadership immediately and maintaining real-time campaign status visibility across all workstreams.
- Leveraged Google DCM (DoubleClick Campaign Manager) and Adobe Analytics to provide development and trafficking teams clear, actionable data and campaign specifications, reducing activation errors and improving delivery precision across digital channels.
- Managed project tracking and sprint-level accountability across integrated MarTech, engineering, and agency workstreams using Jira and Confluence, delivering consistent throughput at enterprise scale.
Lead Product Manager – Find-A-Doctor, AI/ML Integrations - Blue Shield of California - San Francisco, CA
(2021-04 - 2022-02)
- Directed Pega-based self-service modernization for Medi-Cal and Medicaid users, improving accessibility compliance and reducing call-center dependency by 37% among low digital-literacy populations, reducing annual call-center operating costs by $3.2M.
- Rebuilt Find a Doctor product architecture, unifying web, mobile, and call center systems, improving provider search accuracy by 41% and cutting page load latency by 52%.
- Architected AI-powered Knowledge Retrieval Engine integrating semantic search, vector indexing, and contextual ranking across structured and unstructured enterprise content, improving first-pass answer accuracy by 41% while reducing analyst research time by 54% through intelligent evidence retrieval and response grounding.
Senior Program Manager – Ad Technology, Vendor Management - Ubisoft - San Francisco, CA
(2019-09 - 2021-03)
- Built automated campaign trafficking platform integrating directly with Google DCM (DoubleClick Campaign Manager), reducing campaign activation time from 21 days to under 24 hours, eliminating manual trafficking errors, and scaling annual throughput to 1,200+ campaigns across 7 global regions.
- Architected global tagging and taxonomy unification program spanning marketing, publishing, and agency studio operations teams, improving asset discoverability and analytics precision by 48% and establishing standardized data tagging workflows across all markets.
- Partnered closely with external agency and studio partners to align creative asset delivery, trafficking specifications, and campaign data requirements—serving as escalation point for cross-functional blockers and ensuring on-time delivery across fast-paced, multi-market campaigns.
Lead Product Manager – Verizonwireless.com, Life on Verizon - Verizon Wireless - Atlanta, GA
(2017-06 - 2019-08)
- Led enterprise-wide shift to product-based operations across 12+ teams, increasing release cadence by 60%; deployed Pega-powered personalization platform improving ad targeting accuracy by 28% and lifted engagement 35% through VZUp Rewards Program.
Senior Product Manager – Verizonwireless.com, Porschedriving.com - Moxie Interactive - Atlanta, GA
(2017-01 - 2017-05)
- Developed data-driven content strategy for My Verizon Portal reducing support call volume by 22%; created end-to-end journey map securing Porsche Experience Center multi-year contract by quantifying engagement lift and content ecosystem scalability.
Senior Program Manager – EITPO, OMB Dashboard - Centers for Disease Control - Atlanta, GA
(2015-11 - 2016-12)
- Re-engineered Access–SharePoint pipelines cutting report latency from 5 days to 12 hours; modernized OMB Cost & Schedule Portfolio System improving data accuracy across 40+ offices managing $600M+ in annual IT investments.
Business Analyst – Master Back Office Systems, Big Data, ETL - LexisNexis - Atlanta, GA
(2015-03 - 2015-10)
- Automated back-office data workflows reducing update cycle time by 25%; standardized requirements templates decreasing sprint rework by 30% and accelerating release approval throughput.
