Professional Summary
Technologist and AI Strategist with a robust background in deploying complex technology systems, currently advancing expertise through a Master's in Artificial Intelligence Strategy & Innovation. Proven ability to translate technical capabilities into user-centric solutions, optimize workflows, and lead projects that bridge cutting-edge technology with practical application. Combines hands-on technical proficiency with strategic insight to drive innovation.
Technical Skills
- AI & Machine Learning: Generative AI (Prompt Engineering, GPT, DALL-E), AI Strategy, Predictive Analytics, AI Ethics & Governance
- Programming & Data: Python, R, SQL, HTML, CSS, Java
- Cloud & DevOps: AWS (S3), Microsoft Azure
- Software & Development: Adobe Creative Suite, Microsoft Office Suite, ServiceNow, Figma, Visual Studio Code
- AV/IT Systems: Extron A/V, AVIXA CTS, System Integration, Technical Troubleshooting
Certifications
- Introduction to Generative AI
- AWS S3 Basics
- Certified Extron A/V Associate | Certified AVIXA A/V Technologist
Professional Experience
Technology Support Specialist (AV/IT)
University of South Carolina (Information Technology Department) | Columbia, SC
Sept 2019 – Present
- Spearheaded the integration and deployment of advanced technology solutions across 400+ classrooms to establish a seamless, university-wide hybrid learning environment.
- Applied predictive problem-solving to diagnose and resolve complex technical issues, reducing system downtime and enhancing reliability.
- Authored and conducted training programs for faculty on advanced technology systems, improving user engagement and reducing support tickets.
- Utilized prompt engineering with generative AI tools to create training materials and streamline internal workflow processes.
Event Technology Coordinator
PSAV, Hilton at DoubleTree/Marriott Vista | Columbia, SC
Apr 2018 – Sept 2019
- Executed precise setup and support of sophisticated AV systems for corporate clients in high-stakes, time-sensitive event environments.
- Managed inventory and logistics for critical technology assets, ensuring flawless operation and client satisfaction.
- Demonstrated adept problem-solving skills under pressure to troubleshoot and resolve live event technical issues.
AI-Relevant Projects & Initiatives
- Generative AI for Workflow Automation: Utilize advanced prompt engineering with GPT to generate creative content, draft documentation, and brainstorm solutions, enhancing team productivity.
- Predictive System Maintenance Analysis: Analyzed AV support ticket data to identify patterns and contributed to a proactive strategy for preventing hardware failures.
Professional Attributes
- AI Strategy & Implementation: Passionate about evaluating AI opportunities and developing roadmaps for integrating AI to solve business problems.
- Cross-Functional Leadership: Excels at collaborating with engineers and stakeholders to ensure technology solutions are robust and aligned with strategic goals.
- Innovative Problem Solving: A natural systems thinker who deconstructs complex challenges and architects efficient, automated solutions.
