Darrell Lewis

Analytical and versatile night auditor and front desk representative with 10+ years in hospitality, including Courtyard by Marriott and Hilton Garden Inn. Skilled in overnight operations, financial reconciliation, and guest satisfaction. Demonstrated expertise in property safety compliance, team coordination, and maintaining high cleanliness standards. Committed to delivering attentive service and accurate financial reporting.

Night Auditor/Front Desk Representative - Courtyard by Marriott - Albuquerque Airport - 1920 Yale Blvd. SE

(2023-02 - 2026-06)

• Managed overnight front desk functions, achieving accurate transactional reconciliation and account settlements using strong attention to detail.
• Printed, analyzed, and distributed specific reports, ensuring timely delivery to management and supporting operational efficiency.
• Maintained above-standard cleanliness inside and outside the property, enhancing guest satisfaction and upholding property standards.
• Provided exceptional customer service throughout entire shift, consistently meeting guest needs and adhering to property guidelines.
• Conducted thorough property safety checks every hour and as requested, improving guest security and ensuring compliance with safety protocols.

Night Auditor/Front Desk Agent - Hilton Garden Inn Hotel-Albuquerque Airport - 2601 Yale Blvd. SE

(2021-01 - 2023-01)

• Managed overnight front desk activities, including check-ins/outs, accurately recording stay-overs, and resolving guest discrepancies to ensure guest satisfaction.
• Balanced end-of-day totals and closed out the business day, achieving 100% accuracy in financial reporting.
• Performed bucket checks and verified guest information, making corrections as needed to maintain data integrity and secure payment information.
• Ensured housekeeping and maintenance departments received real-time, accurate room status updates, improving operational efficiency.
• Maintained cleanliness of front desk and lobby areas, policing debris along the building's exterior to uphold property standards.
• Provided a professional sense of security for guests and protected property integrity through regular safety checks.
• Ensured all monetary transactions were balanced and printed financial and operational reports for ownership and management as directed.

Seasonal Order Fulfillment Associate - Amazon Fulfillment Center ABQ1 - 12945 Ladera Ln.

(2017-08 - 2020-12)

• Collaborated with team members to meet and exceed quality goals, contributing to high productivity standards.
• Maintained high productivity while adhering to strict safety requirements, reducing workplace incidents.
• Entered picking, packing, and loading information into the Amazon database, ensuring accurate inventory tracking.
• Managed daily production and packing records, supporting efficient workflow and reporting.
• Operated forklifts and hand equipment to move packed material to shipping, increasing operational efficiency.
• Submitted packing documents to delivery personnel, ensuring timely and accurate order processing.
• Inspected products for quality and proper working conditions, isolating and reporting damaged products to supervisors to maintain quality standards.

Bachelor's Degree - Business Administration (Major), Cost Accounting (Minor) - Eastern New Mexico University - Main campus (1987-08 - 1991-09)