Network Technical Program Manager -- MLZ/ALZ/Local Zones | Amazon Web Services (via Experis) Oct 2024 -- May 2025
Owned end-to-end delivery of network infrastructure programs across AWS Availability Zones, Machine Learning Zones, and Local Zones.
- Managed daily operational readiness of parallel datacenter build programs, coordinating fiber, rack, power, and redundancy infrastructure across 6+ cross-functional engineering and operations teams
- Designed SOP-driven deployment schedules adopted across multiple teams, reducing coordination friction and improving milestone predictability
- Owned $100M+ budget tracking, aligning datacenter build financials with executive-level reporting requirements
- Identified and mitigated cross-zone risks impacting availability, scalability, and service readiness before they reached launch-critical paths
- Created onboarding processes for incoming program staff, reducing ramp time and standardizing execution patterns
Technical Program Manager -- Corporate Infrastructure Services | Amazon (CIS Infrastructure / EOS Americas) Aug 2023 -- May 2024
Delivered network infrastructure changes and MDF/IDF upgrades across Amazon offices, warehouses, and data centers across North America.
- Led specialized Asset Management program tracking and documenting $6M+ in global IT inventory -- covering location, condition, and reuse eligibility across multiple regions
- Conducted site evaluations and coordinated custom networking rack buildouts, managing schedules across construction, low-voltage, wiring, and security contractor teams
- Directed decommissioning of MDF/IDF infrastructure via 3rd-party vendors, ensuring full lifecycle documentation and hardware retirement compliance
- Maintained real-time status visibility for regional GREF and CIS stakeholders through structured reporting and coordination touchpoints
Sr. IT Program Manager -- Infrastructure Team (M&A Integration) | Computershare LTD / Wells Fargo (Project HOTH) Oct 2021 -- Aug 2023
Led migration of 2,600+ users and 6,800+ applications from Wells Fargo to Computershare infrastructure, coordinating hardware, software, and environment readiness across global teams.
- Managed integrated program schedules tracking CAPEX/OPEX spend and aligning migration timelines across distributed stakeholder groups
- Standardized VDI deployments using Microsoft O365, Citrix, Zscaler, and Chromebook solutions; coordinated hardware certification with Dell and Wells Fargo tech teams
- Replaced End-of-Life Nutanix rack nodes across UK, Germany, and Italy datacenters -- improving rack efficiency and executing global cutovers with zero unplanned downtime
- Maintained 99.99% uptime through structured testing, monitoring, and governance; reduced incident response times by 35%
Senior IT Program Manager / Technical Consultant | City of Seattle -- IT Department Apr 2019 -- Aug 2021
Directed multimillion-dollar Unified Communications program spanning 63 city locations; managed cross-functional scheduling, resource plans, and stakeholder coordination.
- Scaled UC system migration throughput from 50 to 300+ user migrations per week through process re-engineering and resource optimization
- Built Power BI dashboards, efficiency maps, and organizational resource plans providing real-time operational visibility to leadership
- Developed custom Issue/Risk tracking tools reducing average resolution time by 20%
- Coordinated SCL NERC TCA Laptop Project building compliance-ready laptops for power substations; managed SPU XC2 backflow inspection system upgrade eliminating manual data entry.
Sr. IT Program Manager / Agile Product POD Lead | AT&T Digital Technology Services Apr 2014 -- Sept 2016
- Delivered national broadband rollouts impacting 200+ retail locations annually, managing scheduling, dependencies, and resource coordination across engineering and operations teams
- Owned KPI and SLA reporting for Home Solutions product line, leveraging monthly consumer sentiment data to prioritize features and improve online conversions by 25%
- Led Credit Risk System Manager (CRSM) development as Product Owner, unifying credit engine logic across all AT&T product lines after authoring a comprehensive architecture document that resolved a two-week integration impasse eCOM Infrastructure Program Manager | Macy's Systems & Technology Sept 2008 -- Nov 2013
- Directed enterprise-scale infrastructure and application modernization for Macy's and Bloomingdale's eCommerce platforms
- Managed optimization and re-alignment of 16+ Dev, Pre-Production, and Production virtual environments, shortening OS upgrade cycles by 40% and compressing 10-month completion timelines to 3 months
- Promoted to Sr. Program Manager of STARS Content Management Program, owning Infrastructure, App Dev, QA, Delivery, and Stakeholder Communications
EARLIER CAREER HIGHLIGHTS
SunTrust Bank (1998-2006) Technical PM managing nationwide PC replacement and mortgage branch integration across 50,000+ systems; authored T-shirt sizing model to scale from 5 to 21 concurrent deployments per month
Bank of America / CSI (2001-2007) Sr. Technology Officer managing 21 IT Project Engineers; led TMK/Witness IVR deployment to 600+ workstations; resolved catastrophic scope-driven boot failure through hands-on diagnostics and scripted DLL remediation under 9/11 conditions
Delta Airlines (2005) IT Project Technical Manager leading airport infrastructure upgrades with zero flight operation disruptions; coordinated FAA/TSA compliance
