Founder & Inventor - Metro Site Security LLC
(2025-09)
- Authored and filed provisional patent for autonomous AI-driven surveillance system designed for rapid-deployment infrastructure protection against vandalism, graffiti, and unauthorized access; currently advancing full patent application and IP strategy
- Engineered system architecture enabling independent operation without external power infrastructure, centralized management, or connection to other units, with coverage capacity up to 500-foot radius (≈18 acres)
- Defined operational workflows and produced comprehensive technical documentation for smart city, public sector, and critical infrastructure deployment scenarios
- Formed Metro Site Security LLC as the commercial vehicle for GSS deployment; actively developing go-to-market strategy, partnership outreach, and business development pipeline targeting municipal, public sector, and critical infrastructure clients
Network Technical Program Manager – MLZ/ALZ/Local Zones - Amazon Web Services (via Experis)
(2024-10 - 2025-05)
- Owned end-to-end delivery of network infrastructure programs across AWS Availability Zones, Machine Learning Zones / Local Zones supporting high-performance and latency-sensitive workloads
- Led planning and execution of fiber, rack, power, and redundancy builds across parallel datacenter programs, delivering infrastructure readiness aligned to launch milestones
- Coordinated 6+ cross-functional teams across network engineering, datacenter operations, capacity planning, and external vendors to unblock critical path dependencies
- Oversaw $100M+ budgets, aligning datacenter build financials with business objectives and reporting directly to executive stakeholders
- Championed process optimization by designing SOP-driven deployment schedules and creating onboarding processes adopted by multiple teams
- Identified and mitigated cross-zone risks impacting availability, scalability, and service readiness, preventing launch delays and downstream operational impact
Technical Program Manager – Corporate Infrastructure Services - Amazon CIS Infrastructure / EOS – Americas Region
(2023-08 - 2024-05)
- Responsible for end-to-end delivery of network infrastructure changes and upgrades across Amazon Offices and Data Centers
- Collaborated with regional GREF PMs and CIS resources to coordinate removal of MDF/IDF Infrastructure, Security Devices, and local office equipment
- Conducted site evaluations and coordinated custom networking rack buildouts for Amazon Warehouse, Offices, and Data Center locations across North America
- Managed and coordinated schedules in conjunction with Construction, Low Voltage, Wiring, Circuit Ready, and Security Contractor teams
- Directed decommissioning of MDF and IDF sites, overseeing removal of custom infrastructure builds via 3rd party vendors throughout the US
- Led specialized Asset Management project researching and documenting location of global IT inventory, identifying and tracking over $6M worth of reusable equipment
Sr. IT Program Manager – Infrastructure Team (M&A Integration) - Computershare LTD (CPU) – Global Project Management Office
(2021-10 - 2023-08)
- Led migration of 2,600+ users and 6,800+ applications from Wells Fargo to Computershare infrastructure with zero major disruptions
- Developed and managed integrated schedules, tracking CAPEX/OPEX spending, and aligning migration timelines across global teams
- Standardized VDI deployments using Microsoft Office 365, Citrix, Zscaler, and Chromebook solutions; collaborated with Dell and Wells Fargo tech teams on hardware certification
- Modernized and unified 4 dissimilar Contact Centers: performed IVR mapping, stakeholder needs analysis, and led new solution implementation
- Overhauled Document Custody process workflows and enabled remote UAT for secure Wi-Fi scanning/printing functions
- Assessed migration applications and infrastructure, eliminating 30% redundant systems and clarifying modernization priorities
- Migrated apps, databases, and infrastructure to IaaS/PaaS, boosting scalability and enhancing security
- Implemented testing, monitoring, and governance, maintaining 99.99% uptime and cutting incident response times by 35%
- Replaced End-of-Life rack nodes across UK, Germany, and Italy datacenters, improving rack efficiency by 25%, cutting power consumption by 18%, and boosting performance by 30%
- Led global cutovers across multiple time zones with zero unplanned downtime
- Tracked CAPEX/OPEX throughout project lifecycle, achieving 15% reduction in operating expenses
Senior IT Program Manager / Technical Consultant - City of Seattle – IT Department
(2019-04 - 2021-08)
- Directed multimillion-dollar initiative to unify all city communication systems across 63 locations including Contact Centers, Conference Rooms, and CRM Systems
- Increased UC system migration capacity from 50 to 300+ user migrations per week through process optimization
- Utilized GIS and Power BI to create dashboards, efficiency maps, and organizational resource plans
- Defined business and technical requirements for RFP and Contact Center components, ensuring alignment with city-wide service delivery goals
- Collaborated with vendor teams to map existing CRM and IVR workflows, improving efficiency and reducing call handling errors by estimated 15-35%
- Developed Strategic Roadmap and custom Issue/Risk tracking tools, reducing average issue resolution time by 20%
- Seattle Public Utility (SPU): Re-Evaluate and Upgrade Implementation of XC2 Backflow Application eliminating manual data entry and optimized Customer Billing from backflow inspection system
- Seattle City Light (SCL): NERC TCA Laptop Project building compliance laptops for power substations
- Seattle Parks & Recreation: PeopleCounter device deployment across 50+ park locations
Sr. IT Project Manager – Financial Services Delivery, Tax Division - Ernst & Young (Alpharetta, GA) - Alpharetta, GA
(2017-01 - 2017-07)
- Led SAFe Agile development cycles for EY's Personal Finance Website, driving upgrades and defect remediation
- Managed HEAT Database Maintenance (FY17), optimizing queries and implementing code fixes
- Administered regular and emergency code releases for EY.com, ensuring security and performance compliance
- Managed bi-annual Bank of America penetration testing and coordinated remediation, meeting 98% SLA in repeat findings
- Spearheaded Stage 1 migration of EY.com to Azure, including redesign of front-end/back-end components
Sr. IT Program Manager / Business Initiative Mgr / Agile Product POD Lead - AT&T Digital Experience Technology Services (Atlanta, GA) - Atlanta, GA
(2014-04 - 2016-09)
- Functioned as Product Manager for GigaPower and U-verse Wireline product lines during AT&T/DirecTV merger
- Delivered national broadband rollouts impacting 200+ retail locations annually
- Owned Digital Market
