Darryl Jones

Gifted in service delivery, fault isolation, and root cause analysis. Works within facts and data to problem solve. Adept with driving best practices, strategy, process improvement and platform automation.

Capable of “digging in” for the duration to understand organizational challenges related to IT Service delivery with Service Now, and platform performance issues encountered due to over customization or poor advisement. Excellent in business functional cases requiring consultative analysis, recommendations, and implementing solutions.

8+ years of business consultative experience within Service Now within domains such as entertainment, health-care, finance, banking, telecom, and technology including contact enters.

Projects worked on range from "greenfield" to corrective action on performance challenged production environments

Multiple years of client facing experience working with top tier corporate clientele.

Post Hurricane Katrina-Restoration of network services

Infrastructure Project Manager-Affordable Care Act (Obama Care)

Managed region receiving JD Powers Award for Contact Center Excellence

Key participant for technology redesign within Aviation Hospitality