Dave Weisenbeck

Graduate from Utah Valley University with 10+ years of full-time work experience in fast-paced work environments managing customer relationships, cloud deployment and hardware/software support. I'm looking to contribute my knowledge, skills, experience and strong work ethic to an established and reputable company in which loyalty, dedication and dependability are appreciated, rewarded and sought after. My advanced understanding of Symantec Endpoint Protections in cloud and on premise will make a valuable contribution.

Site Reliability Engineer - Cohesity - Lehi, UT

(2021-01 - 2026-07)

• Assist fortune 100 companies with Enterprise level mass storage and backup solutions.
• Assist IT Admins with Network troubleshooting for backup, archive, and storage data
• Own our customers complex issues on a personal basis through Email, Zoom, and phone

Support Engineer 2 - Dell EMC - Lehi, UT

(2020-12 - 2021-02)

• Liaison between 1000+ customers and Dell's internal development teams
• Developed replication scenarios and conducted functional tests to identify issues for resolutions
• Acted Independently in Researching and developing customer's issue in Cloud Environments

Premium Escalations Engineer - Symantec/Broadcom - Draper, UT / Salt Lake City, UT

(2018-03 - 2020-10)

• Analyze and report low altitude procmons, Symdiags, Report False positives, and WPP Rehydrated logs for dev to create action plans in complex issues reported by enterprise customers
• As my managers Knowledge base champion I brought our team to a 100% KCS contribution. As a coach champion I brought other coaches to meet the KCS requirements.
• First on my team to bring back the CompTIA Security+ cert and raised the bar with our Indian and Emea teams through efforts on coaching and mentoring with the Symantec AV products

Bachelor of Science - Computer Science - Utah Valley University (2015-05)