Davia Brown

I am seeking a challenging and rewarding career opportunity in Certified Sterile Processing in a major hospital setting which will utilize my training to its ultimate potential

Internship – Sterile Processing Technician - Memorial Hermann Texas Medical Center - Houston, TX

(2026-01)

• Monitoring and documenting sterilization cycles to ensure compliance with strict infection control standards.
• Operating specialized sterilization equipment, such as autoclaves, ultrasonic cleaners, and washer-disinfectors.
• Inspecting, assembling, and packaging instruments to prepare them for sterilization and future use.
• Cleaning, disinfecting, and sterilizing surgical instruments, trays, and medical equipment.
• Stocking, storing, and distributing sterile supplies and instruments to operating rooms and other departments.
• Assisting with reporting and fixing equipment, instrument malfunctions, or damaged items.
• Meticulous inspection of instruments for cleanliness and proper function.
• Adhering to strict safety protocols, regulations, and infection control standards.
• Learning to use computer applications for tracking instrumentation.
• Working closely with experienced technicians and surgical staff.
• Working within a hospital's Sterile Processing Department (SPD) or Central Sterile Services Department (CSSD), often in close coordination with the operating room team.

Retail Customer Service Associate - FedEx - Houston, TX

(2022-10)

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Provide customer expertise in printing, signs, and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provide outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction with the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items insulation, inserting items into shipping containers.
• Weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean, and orderly retail store.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Performs multiple tasks at the same time.
• Able to operate with minimal supervision.
• All other duties as needed or required.

E-commerce Service Associate - Walmart - Pearland, TX

(2021-01 - 2022-09)

• High energy and fantastic customer service skills.
• Delivers distinctive customer experience.
• Communicate customers and greet them, ensuring goods match the Order.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Provides customers with courteous, fair, friendly, and efficient checkout service.
• Provides friendly fast and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or comparison item.
• Ensure best practices with all team members to deliver a distinctive and delightful customer service, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).
• Use company service traits (e.g., offering help, identifying needs, service to satisfied).
• Assist with separation of food items (raw foods from pre-cooked).
• Has working knowledge of store systems and store equipment.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Implements company asset protection procedures to identify and minimize profit loss.
• Retrieve and prepare merchandise for delivery

Sterile Processing Technician Program CRCST Certified - Houston Community College (2024-01)

High School Diploma - Dawson High School (2016-08 - 2020-06)