David Abrams

Detail oriented administrative professional with over 7 years of experience in document management, data processing, and customer service. Proven track record of internal promotions and team leadership in high-volume environments. Skilled in document imaging systems, database management, and supporting diverse populations, including experience in financial aid operations within higher education.

Document Control Assistant - Amalgamated Life Insurance Company - White Plains, NY

(2024-01 - 2026-08)

• Lead daily workflow to ensure timely processing of documents within 48–72-hour service standards
• Digitize, index, and manage large volumes of incoming documents using OnBase and V3 systems
• Conduct research on complex or unclear documents to ensure accurate classification and processing
• Review sensitive documents (for example, Power of Attorney forms) to verify identity and ensure compliance
• Maintain detailed logs of incoming document volume and processing metrics for management reporting
• Train and support team members to improve workflow efficiency and accuracy
• Coordinate sorting and distribution of incoming mail, faxes, and electronic submissions

Mail Data Clerk - Amalgamated Life Insurance Company - White Plains, NY

(2020-01 - 2024-01)

Document Clerk - Amalgamated Life Insurance Company - White Plains, NY

(2018-01 - 2020-01)

• Promoted twice based on performance, accuracy, and leadership in high volume processing environment

Document Clerk - Aerotek (Contract Assignment at Amalgamated Life) - White Plains, NY

(2017-01 - 2018-01)

Amalgamated Life Insurance Company (Temporary, was hired full-time and is my current employer)

• Reviewed beneficiary and claims documentation for accuracy and completeness
• Entered and maintained data in V3 system with a high level of accuracy
• Processed and organized incoming mail and documentation
• Supported application processing, including approval/rejection workflows

Flu Clinic Office Assistant - Aerotek (Contract Assignment at CareMount Medical) - Brewster, NY

(2017-01 - 2018-01)

Temporary

• Checked in patients and verified insurance and demographic information
• Updated patient records using NextGen system
• Provided front-line customer service in a fast-paced clinical setting

College Assistant – Financial Aid Office - Lehman College (CUNY) - Bronx, NY

(2013-01 - 2017-01)

• Assisted students with FAFSA and NYS TAP applications and documentation
• Guided students through loan entrance and exit counseling processes
• Provided support with CUNYfirst/PeopleSoft system navigation
• Delivered front line customer service and triaged student inquiries

Parks & Recreation Assistant - Town of Yorktown – Parks & Recreation - Yorktown, NY

(2002-01 - 2013-01)

• Managed field operations, reservations, and facility logistics
• Supported community events and ensured safe, organized operations

Bachelor of Arts - Applied Psychology and Human Relations - Pace University (2006-01 - 2010-12)

Associate Degree - Office Administration - College of Westchester (2005-01 - 2007-06)