Operations Supervisor at FedEx Ground (2025-10 – 2026-09)
Reason for leaving: Resigned to pursue broader leadership growth and long-term career advancement.
- Directed nightly package-handling operations, aligned staffing with workload, and adjusted coverage to maintain safe, efficient flow.
- Led presort huddles, coached employees on performance expectations, and documented attendance, conduct, and work-quality concerns.
- Identified operational hazards, reinforced safe work practices, and coordinated corrective actions with site leadership.
- Strengthened communication between frontline employees and managers to improve accountability, service, and execution.
Operations Safety Specialist at FedEx Ground (2022-10 – 2025-10)
- Conducted workplace inspections, risk assessments, incident investigations, and audits to identify hazards and strengthen compliance.
- Delivered training on heat illness prevention, conveyor safety, trailer movement, emergency response, ergonomics, and injury reporting.
- Prepared investigation reports, corrective-action documentation, safety communications, and leadership updates.
- Supported safety committees and employee-engagement campaigns that promoted proactive hazard identification and correction.
Operations Supervisor at FedEx Ground (2021-03 – 2022-10)
- Supervised package-handling teams in a fast-paced distribution operation while reinforcing safety, productivity, service, and quality standards.
- Assigned daily work, monitored performance, coached employees, and addressed attendance or conduct concerns consistently.
- Partnered with operations leadership to resolve workflow issues and maintain reliable execution during changing volume and staffing demands.
Operations Administrator (Quality Assurance) at FedEx Ground (2020-04 – 2021-03)
- Researched and resolved package exceptions, corrected labels, processed returns to shipper, and located missing shipments.
- Repacked damaged shipments and managed overgoods while maintaining accurate documentation and proper package disposition.
- Coordinated with operations teams to resolve service issues and return packages to the network accurately and efficiently.
Package Handler at FedEx Ground (2019-07 – 2020-04)
- Loaded, unloaded, scanned, sorted, and routed packages in a high-volume environment while following safe work methods and quality standards.