Housing Case Manager - Front Steps - Austin, TX
(2025-12)
- Achieved housing stability and long-term self-sufficiency for veterans by providing trauma-informed case management through the SSVF program
- Facilitated successful housing placements and community referrals by completing intakes and developing individualized service plans
- Supported housing retention and improved client outcomes by maintaining compliant documentation in HMIS/Clarity and collaborating with interdisciplinary teams
Senior Resident Advisor - Gary Job Corps Center - San Marcos, TX
(2025-10 - 2025-12)
- Ensured safety, accountability, and program compliance by supervising residential staff and students within a federally funded youth development program
- Resolved conflicts and managed crisis situations by addressing behavioral concerns in a structured residential environment
- Supported student development and compliance by maintaining required documentation and coordinating with social development and student support services
Career Transition - Self - San Diego, CA
(2019-06 - 2025-10)
Demonstrated advanced time management, empathy, and communication by balancing primary caregiver responsibilities with academic and personal growth, supporting partner's career advancement
Field Technician II - Spectrum Cable - Viera, FL
(2017-09 - 2019-05)
- Ensured high levels of customer satisfaction by performing comprehensive installations of cable, internet, and phone services with meticulous setup and testing
- Enhanced system reliability and performance by expertly diagnosing and resolving technical issues related to cable lines, equipment, and signal disruptions
- Maximized customer usability and experience by providing detailed support and education on cable, internet, and phone services
- Streamlined service processes and improved troubleshooting by collaborating closely with team members and implementing best practices
Security Supervisor - Rancho Bernardo Inn - San Diego, CA
(2013-03 - 2017-08)
- Ensured guest and property safety by leading the security team at a prestigious hotel
- Directed team response during emergencies and guest-related incidents by acting as the primary point of contact for high-level security issues
- Maintained alignment on safety procedures by conducting regular briefings with staff regarding post orders and ongoing concerns
- Improved team performance and situational awareness by mentoring, coaching, and implementing training for staff
- Balanced guest experience with risk management by coordinating security for high-profile events and planning access control
- Protected financial assets by ensuring proper handling and secure transport of daily cash drops and after-hours deposit escorts
- Maintained compliance with hotel and legal standards by thoroughly documenting and reviewing incident reports and daily activity logs
Security Supervisor - Town and Country Resort and Hotel - San Diego, CA
(2009-11 - 2013-03)
- Ensured consistent coverage and performance by supervising a team of security officers and assigning shifts across hotel grounds
- Managed team response to medical emergencies, guest disturbances, and safety threats by providing leadership and guidance during incidents
- Maintained high professional standards by training new hires on security protocols, emergency procedures, and guest interaction
- Enhanced event safety by coordinating with hotel departments and event staff to plan security for large-scale conventions and gatherings
- Improved operational effectiveness by monitoring access points, directing foot patrol coverage, and adjusting to guest flow and risk assessments
- Ensured timely communication and documentation accuracy by reviewing and approving incident reports and liaising with management and law enforcement
Direct Care Staff - Devereux Florida, Gallagher Group Home and Cedar St Group Home - Palm Bay, FL
(2006-10 - 2009-10)
- Enhanced daily well-being and development by providing specialized one-on-one care for an autistic adolescent diagnosed with schizophrenia
- Improved outcomes for adolescents with dual diagnoses by managing comprehensive care and supervision, focusing on behavioral and psychological support
- Ensured holistic care by collaborating with families, non-profit, and government agencies to coordinate care plans and support services
- Contributed critical data for treatment planning by meticulously documenting behavioral observations and care interventions
Motor Transportation Operator - United States Marine Corps - Camp Pendleton, CA
(2002-08 - 2006-09)
- Ensured seamless support for mission-critical operations by coordinating and executing logistical transportation of troops, supplies, and ammunition
- Maintained operational readiness and vehicle reliability by performing routine first-level maintenance on a variety of vehicles and trailers
- Ensured accountability and accuracy by managing comprehensive pre- and post-mission checks, including paperwork, inventory counts, and maintenance supplies
- Upheld operational preparedness by adhering to stringent standards at the beginning and end of each business day and before and after deployments
- Increased operational efficiency and safety by conducting specialized training programs for Marines on diverse military motor vehicles
- Improved vehicle maintenance and safety by developing and implementing comprehensive lesson plans focused on first-level maintenance
- Assessed and certified competencies in vehicle operation and maintenance by administering written and practical driving exams
- Enhanced tactical driving skills and readiness by designing and leading mock field training exercises under simulated combat conditions
- Supported operational and logistical missions by overseeing and coordinating the dispatch of military vehicles and personnel
- Maintained vehicle and driver readiness by managing daily operations of a dispatch center and monitoring availability
- Ensured mission objectives were met by implementing strict communication protocols and maintaining constant contact with deployed units
- Supported strategic planning by developing and maintaining detailed records of vehicle movements, personnel assignments, and operational timelines
- Improved future operations by conducting regular briefings and debriefings with drivers and operational teams to assess outcomes and implement changes
- Promoted best practices in vehicle operation and safety by training and mentoring junior dispatchers and drivers
- Ensured compliance with military regulations and safety standards by conducting regular inspections and maintenance checks on vehicles and equipment
