David Butler

Digital learning and technology leader with 17+ years of experience shaping enterprise learning ecosystems within customer support environments. Led the global implementation of SAP SuccessFactors Learning across 15+ contact centers, connecting HRIS, workforce management, and other platform connectors. Expertise in LMS strategy, vendor management, learning analytics, reporting, and developing software simulation tools.

Manager, Digital Customer Experience - DISH Network - Englewood, CO

(2021-06 - 2024-01)

Managed a high-performing product team overseeing digital self-service, customer communications, and contact-channel optimization across multiple wireless brands.

• Directed product delivery for a complex post-acquisition migration of web, app, transactional communication, and supporting backend capabilities from legacy platforms to internally developed systems.
• Conducted weekly cross-functional contact-rate review sessions, using call analytics and AI analysis to identify root causes, prioritize fixes, assign owners, and improve visibility.
• Strengthened delivery accountability by coaching Product Managers in outcome ownership, stakeholder alignment, roadmap management, cross-functional communication, and data-informed decision-making.

Manager, Learning Services - DISH Network - Englewood, CO

(2019-01 - 2021-06)

Managed enterprise learning strategy, instructional design, workforce readiness, and change initiatives supporting more than 5,000 employees.

• Redesigned new-hire training, reducing time to proficiency by approximately 33%, supporting roughly 2,000 employees annually, and generating more than $1 million in estimated savings.
• Directed a multidisciplinary team delivering onboarding, technical training, leadership development, and enterprise transformation programs.
• Earned the 2021 Key Contributor Award; New Hire Evolution received national recognition from Training Magazine.

Senior Learning & Technology Strategist - DISH Network - Englewood, CO

(2016-01 - 2019-01)

Drove the L&D technology strategy by implementing SAP SuccessFactors Learning, leading the RFP process and rollout of department learning authoring tools, converting 50+ legacy Flash courses to SCORM 1.2, and developing a department-wide project management tool that improved capacity and workload management.

• Led the enterprise LMS implementation of SAP SuccessFactors Learning across 15+ domestic and international contact centers, supporting more than 5,000 onshore and offshore employees.
• Designed a Teleopti skill-code integration that connected workforce management and LMS data, automated enrollments, centralized administration, and improved reporting accuracy by ~25%.
• Developed an in-house learning dashboard that streamlined project intake, resource allocation, delivery tracking, and evaluation.

Manager, Learning Services - DISH Network - Englewood, CO

(2008-01 - 2016-01)

Led enterprise learning and development programs supporting customer experience and operational teams across multiple business units. Oversaw design and delivery of onboarding, technical training, and skill development initiatives while partnering with operations and leadership to align learning programs with evolving systems, products, and customer workflows.

• Executed a learning content strategy that improved training completion rates, resulting in a more skilled workforce and better alignment with business objectives.
• Developed award-recognized programs that improved training efficiency, employee readiness, and operational consistency.

Bachelor's - Business Administration and Management, General - Colorado State University Global (2016-01)

Digital Media Production - Art Institute of Colorado