Fraud Prevention Risk Analyst - JPMorgan Chase & Co.
(2023-09)
- Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
- Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
- Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights.
- Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
- Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
- Communicate clearly and concisely with clients and team members to facilitate understanding and action.
Loan Funder - Car Capital Technologies Inc.
(2022-07 - 2022-11)
- Handle inbound and outbound calls to consumers and dealers
- Verify stips and contracts for accuracy and completeness
- Review customer accounts in the funding queue and provide updates and information about the account
- Book and fund loans in accordance with Company policy
- Collaborate with other team members to improve customer and dealer service
- Proactively manage dealer expectations and trends
Consumer Loan Sales Specialist - OneMain Financial
(2021-05 - 2022-07)
- Delivered results related to individual and branch sales goals
- Developed new relationships and maintain existing relationships by working with customers throughout the loan process and loan life cycle.
- Presented financial solutions based on customer needs, that meet their goals.
- Educated customers on the terms and conditions of their loan to ensure a clear understanding of what they were signing.
- Utilized credit underwriting techniques and sales tools.
- Managed the life cycle of the loan, including collections activities, complying with all laws and regulations.
Asst. Branch Manager - Southern Management Corporation
(2019-08 - 2020-06)
Assist the General Manager as Directed, as well as hire, train, schedule and manage employees in daily tasks. Developed strategies for better workplace efficiency and goal achievement. Served as acting General Manager when not available. Evaluated credit worthiness by processing loan applications, loan refinances and other loan documents. I also provided exceptional customer service by working with past due customer accounts via telephone in a professional manner.
- Processed credit loan applications, loan refinances and other loan documents.
- Assisted Manager in the solicitation of new business, including marketing.
- Visited customers in-person to verify, identify and/or initiate resolution of delinquent issues/accounts.
- Provided exceptional customer service and worked with past due customer accounts via telephone in a professional manner.
Client Service Representative - Bank Of America
(2014-06 - 2019-08)
Assisted clients with their banking transactions while simultaneously building relationships, problem solving, and helping identify their financial needs. Accurately and efficiently completed a wide range of complex teller transactions and proficiently balanced cash drawer at the end of every day.
- Recognized for exceptional sales each quarter – top teller at the branch.
- Very competitive in achieving the high sales of the quarter.
- Hands on experience in providing exceptional customer service and resolving issues.
Automotive Sales Agent - Toyota Of Richardson
(2013-05 - 2014-06)
- Developed understanding of vehicles to demonstrate capabilities, features and characteristics for clients.
- Secured sales and potential qualified buyers for car sales purchase.
- Built client trust and relationship to complete the deal and close the sale.
