David Cruz

Customer service and security professional with experience supporting customers, resolving service and delivery concerns, protecting assets, monitoring security environments, and working effectively with staff and management. Strong communicator with a customer-focused approach, sound judgment, critical-thinking ability, and a track record of maintaining professionalism in fast-paced and flexible-shift environments.

CCTV Security Personnel at Long Beach Cruise Terminal / Securitas (2024-05 – 2025-09)

• Monitored CCTV security systems and supported a safe, secure environment at the Long Beach Cruise Terminal.
• Worked professionally in a security-focused setting while maintaining attention to operational and customer-service needs.

Loss Prevention at Best Buy (2023-11 – 2024-02)

• Supported loss-prevention operations in a retail environment, maintaining awareness of customer activity and store security.

Long Beach Explorer at Long Beach Police Department (2020-10 – 2023-10)

• Supported department activities while working closely with management and personnel in a structured public-safety environment.
• Built positive relationships with guests and staff while helping create professional customer experiences.
• Used critical thinking to identify problems, evaluate solutions, and make sound decisions.
• Worked flexible night, weekend, and holiday schedules as needed.

Customer Service Representative at Domino's Pizza (2022-03 – 2023-08)

• Investigated and resolved customer accounting, service, and delivery concerns with professionalism and urgency.
• Recommended alternatives and helped customers locate or obtain requested products when items were unavailable.
• Supported customer-service training processes and followed up on resolved issues to maintain service standards.
• Communicated effectively with customers and staff in a fast-paced service environment.

High School Diploma – Cerritos High School (2020-06)