Client Relations & Marketing specialist at Security Transport Services (2025-04 – Present)
- Manage all marketing and client relations for a third-party prisoner extradition company serving law enforcement agencies nationwide
- Draft, negotiate, and submit government contracts to secure transport service agreements
- Develop and maintain relationships with law enforcement agencies to promote service adoption
- Design and execute marketing campaigns, including digital media, print materials, and advertisements
- Plan and coordinate tradeshows, industry events, and client site visits to enhance brand visibility and client engagement
- Serve as primary point of contact for existing clients, ensuring high levels of satisfaction and retention
Marketing Coordinator at State Farm (2024-02 – 2025-04)
- Developed and executed targeted marketing campaigns that increased brand awareness by 30% within one year
- Collaborated with cross-functional teams to design and implement promotional materials, ensuring alignment with brand messaging and goals
- Managed social media accounts, producing engaging content that grew follower engagement by 25%
- Coordinated logistics for events and tradeshows, resulting in a 15% increase in lead generation
- Utilized marketing automation tools to streamline email campaigns, enhancing open rates by 20%
- Built relationships with vendors and partners to enhance marketing initiatives and ensure efficient execution
- Created and monitored digital advertising campaigns, optimizing performance to achieve a 10% increase in click-through rates
- Designed eye-catching graphics for online and offline marketing materials using Adobe Creative Suite
- Facilitated training sessions for team members on new marketing tools and best practices
- Contributed to the development of the annual marketing budget, ensuring cost-effective allocation of resources
- Managed multiple projects concurrently, ensuring deadlines were met and standards upheld
- Collaborated with sales teams to integrate feedback into marketing strategies, enhancing lead quality
Intake Specialist at Parmele (2023-11 – 2024-02)
- Facilitated the intake process by gathering and verifying client information to ensure accurate and timely service delivery
- Conducted thorough assessments to determine client needs and eligibility for services, enhancing client satisfaction by providing tailored support
- Maintained meticulous records of client interactions and documentation, ensuring compliance with organizational policies and procedures
- Utilized electronic case management systems to track client progress and service outcomes, ensuring up-to-date information is available to all stakeholders
- Ensured adherence to confidentiality and privacy regulations while handling sensitive client information
- Demonstrated empathy and active listening skills while interacting with clients, promoting a supportive environment
- Managed scheduling of intake appointments, optimizing resource allocation and minimizing wait times
- Maintained a high level of professionalism and confidentiality in all interactions, reinforcing trust with clients and stakeholders
Warehouse Associate at The Home Depot (2023-07 – 2023-11)
- Executed efficient inventory management practices, ensuring accurate stock levels and timely replenishment of products
- Operated material handling equipment, including forklifts and pallet jacks, to transport goods safely within the warehouse environment
- Utilized warehouse management software to track inventory movements and optimize storage space effectively
- Maintained a clean and organized workspace, adhering to safety protocols to minimize accidents and ensure compliance
- Maintained records of inventory transactions and assisted in generating reports for management review
Sales Consultant at John Hoffer Chrysler and Jeep (2021-10 – 2023-07)
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention
- Conducted in-depth market research to identify new sales opportunities and trends
- Utilized CRM software to track customer interactions and manage sales pipelines effectively
- Achieved quarterly sales targets, resulting in a 15% increase in revenue year-over-year
- Delivered engaging presentations and product demonstrations to prospective clients
- Provided exceptional post-sales support to ensure client success and loyalty
Sales Associate at Lewis Toyota of Topeka (2020-09 – 2021-10)
- Achieved and exceeded monthly sales targets by implementing strategic upselling techniques and enhancing customer engagement
- Developed strong product knowledge to effectively assist customers in making informed purchasing decisions
- Maintained an organized and visually appealing sales floor, contributing to a positive shopping experience for customers
- Utilized point-of-sale systems to efficiently process transactions and manage inventory levels
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
