David Gibb III

Salesforce CRM Analytics Developer (Sales Operations Analyst / CRM Analytics) at Border States Electric (2023-08 – Present)

Lead end-to-end CRM Analytics delivery across enterprise sales datasets, supporting 500+ users and ensuring scalable, high-quality reporting solutions.
Designed and implemented 7+ enterprise CRMA dashboards, improving reporting efficiency and reducing manual reporting efforts by 30–40%.
Develop advanced SAQL, SOQL, and dynamic bindings to deliver interactive, parameter-driven dashboards aligned with business requirements.
Architect and maintain dataflows and recipes, ensuring optimized data transformation, performance tuning, and data integrity across analytics pipelines.
Manage dataset architecture including XMD and JSON-based configurations, dataset mapping, and field definitions, ensuring scalable, consistent, and governed analytics across enterprise dashboards.
Implement row-level security and governance frameworks using security predicates, ensuring compliant and controlled data visibility across user groups.
Apply knowledge of Salesforce objects and configuration to align CRM data structures with analytics and reporting requirements.
Collaborate with cross-functional stakeholders to gather requirements, define KPIs, and deliver analytics solutions within structured delivery timelines.
Integrate external data sources (Azure Synapse, SAP HANA) into CRMA, enabling enterprise-wide data consolidation and reporting standardization.
Provide executive-level insights and reporting to support strategic decision-making and performance optimization initiatives.

Operations Manager III (Sales Operations Support & Analytics Integration) at Amazon (2020-07 – 2023-04)

Operated in a fast-paced, constantly changing environment managing 200+ associates while driving operational accuracy, productivity reporting, and labor-planning analytics.
Developed data models and reporting tools to support forecasting, KPI tracking, and operational decision-making.
Conducted root-cause analysis on performance gaps, workflow bottlenecks, and productivity variances to recommend operational changes and improve department-level KPIs.
Partnered with leadership on budget analysis, cost management, and performance reporting, ensuring alignment with organizational goals.
Delivered ad-hoc analysis used by senior leaders to align labor, productivity targets, and resource planning ensuring accurate reporting and accountability.

Chief Building Engineer at Microsoft (2015-09 – 2020-07)

Oversaw $10M+ annual operations budget, vendor sourcing, and maintenance planning for Microsoft's North Dakota campus.
Improved operational performance through process standardization and data-driven decision-making.
Developed cost-tracking dashboards and preventive maintenance models reducing unplanned expenses by 15%.

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