Mechanical Claims Adjustor I - SliverRock, Inc
(2026-07)
- Collaborate with repair facilities to validate, adjudicate, and approve diagnostic and repair recommendations for pre-sale vehicles and customer vehicles covered under warranty.
- Adjudicate claims accurately within established approval limits and in accordance with departmental policies and industry standards and maintain detailed documentation of claim activity, shop communications, customer interactions, and decisions within internal systems.
- Navigate departmental resources, policies, and procedures to ensure compliance with established claim-processing workflows and service standards.
- Communicate effectively with repair facilities and customers to clarify repair needs, resolve questions, and support timely claim decisions.
Outside Sales Associate/Repair Estimator - George's Paint and Body
(2023-11 - 2026-06)
- Developed and maintained relationships with commercial businesses and fleet operators to generate new business opportunities and expand fleet service accounts.
- Conducted on-site visits to prospective customers, promoting company services and identifying vehicle repair and maintenance needs.
- Performed vehicle inspections and intake procedures, documenting damage, taking detailed photographs, and preparing accurate repair estimates utilizing industry-specific estimating software.
- Prepared and processed repair documentation, work orders, and supporting paperwork to ensure compliance with company and insurance requirements.
- Served as the primary customer contact throughout the repair process, providing status updates, explaining repair recommendations, and maintaining open communication to ensure customer satisfaction.
- Coordinated with insurance adjusters, fleet managers, and customers to obtain repair authorizations and approvals prior to commencing work.
- Monitored repair progress and collaborate with technicians to ensure timely completion of repairs while maintaining quality standards.
- Conducted comprehensive quality control inspections prior to vehicle delivery to verify repairs met company, customer, and safety expectations.
Shop Assistant/Parts Manager - City Paint and Body
(2022-09 - 2023-11)
- Processed and fulfilled parts orders for technicians to support efficient repair operations and minimize downtime and meet repair deadlines
- Organized, maintained, and monitored parts inventory to ensure accurate stock levels and availability of required components.
- Received and processed vendor deliveries, verifying orders and entering inventory into the company database.
- Coordinated with vendors and suppliers to return damaged, defective, or unused parts and obtain appropriate credits.
- Maintained accurate records of parts transactions, inventory movement, and vendor communications.
Customer Service Specialist (Service Writer) - Sterling Auto Group
(2020-03 - 2022-08)
- Assisted customers in determining automotive repair and maintenance needs by evaluating reported vehicle concerns and identifying appropriate service recommendations.
- Prepared detailed work orders and repair estimates to ensure accurate communication between customers and technicians.
- Coordinated with technicians, vendors, dealerships, warranty providers, insurance companies, and multiple work teams to facilitate the timely completion of repairs and maintenance services.
- Scheduled preventative maintenance services and tracked vehicle service histories to support fleet reliability and informed replacement planning.
- Maintained regular communication with customers regarding repair status, timelines, service recommendations, approvals, and associated costs.
- Explained completed repairs, recommended next steps, and reviewed charges with customers to ensure understanding and satisfaction.
- Professionally resolved customer questions and concerns, contributing to exceptional Customer Satisfaction Index (CSI) scores and customer retention.
- Maintained accurate service records, work orders, inspection reports, and customer communications within company systems.
- Consistently achieved monthly sales goals through effective customer service, product knowledge, and expertise in the automotive repair process.
Bus Driver - Bryan Independent School District - Bryan, TX
(2019-10 - 2020-03)
- Conducted daily inspections and recommended maintenance of bus prior to operation.
- Followed a precise schedule to ensure timely arrivals for students.
- Maintained a positive attitude and provided excellent customer service.
Service Advisor - Douglass Nissan
(2013-08 - 2019-05)
- Consulted with customers to identify vehicle concerns, evaluate maintenance requirements, and recommend appropriate repair and service solutions.
- Created and managed repair orders, ensuring accurate documentation of customer concerns, technician findings, and recommended services.
- Coordinated service activities between customers, technicians, parts personnel, and management to ensure efficient workflow and timely vehicle completion.
- Provided regular updates regarding vehicle status, repair timelines, additional service needs, and associated costs while obtaining customer approvals when required.
- Explained completed repairs, preventative maintenance recommendations, and future service needs to enhance vehicle reliability and customer satisfaction relationships resulting in repeat business, customer loyalty, and high retention rates.
- Consistently achieved and exceeded monthly sales and customer service objectives through effective communication, product knowledge, and consultative service recommendations.
- Oversaw the daily operations of the Express Service team, coordinating oil changes and routine maintenance services to maximize productivity and minimize customer wait times.
- Maintained detailed and accurate service records, customer communications, and work order documentation in accordance with dealership procedures.
- Participated in ongoing corporate training programs to maintain current knowledge of vehicle systems, repair processes, customer service practices, and manufacturer requirements.
- Ranked among the top one-third of service advisors nationally for customer satisfaction survey results and overall performance metrics.
Mechanic - Universal AutoWorks - Bryan, TX
(2011-09 - 2013-05)
- Inspected, tested, and evaluated vehicles to diagnose mechanical, electrical, and performance-related issues.
- Performed diagnostic, maintenance, and repair services in accordance with manufacturer specifications and industry standards.
- Utilized diagnostic equipment and technical resources to accurately identify vehicle malfunctions and determine corrective actions.
- Communicated diagnostic findings, repair recommendations, and service requirements to customers in a clear and professional manner.
- Conducted quality inspections to verify repairs were completed accurately and vehicles were operating safely and efficiently.
- Delivered high-quality workmanship while maintaining productivity, attention to detail, and customer satisfaction.
- Addressed customer questions and concerns professionally, resolving issues effectively and contributing to positive customer experiences.
Shop Manager - Professional Car Services - College Station, TX
(2007-09 - 2010-06)
- Performed advanced diagnostic testing and troubleshooting of automotive mechanical, electrical, and drivability concerns to accurately identify repair requirements.
- Supervised and coordinated the daily activities of shop technicians and mechanics, assigning work priorities and monitoring productivity to ensure efficient operations.
- Evaluated vehicle repair needs, prepared estimates, and communicated recommended services, repair timelines, and associated costs to customers.
- Maintained ongoing communication with customers regarding repair status, additional service recommendations, and authorization requirements.
- Managed inventory control processes, monitored stock levels, and maintained accurate inventory records to minimize shortages and excess inventory.
- Processed repair orders, service tickets, invoices, and operational reports while maintaining accurate records and documentation.
