Delivery Driver - Sam Tell Companies - Farmingdale, NY
(2023-05)
- Learned and adhered to safety protocols while operating delivery vehicles.
- Navigated designated routes efficiently to ensure timely deliveries.
- Assisted in loading and unloading packages, maintaining organization within vehicle.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Maintained vehicle cleanliness and performed basic maintenance checks regularly.
- Adapted quickly to changing schedules and unexpected route modifications.
- Utilized GPS technology to optimize delivery routes and reduce travel time.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Filled out load paperwork and DOT-mandated log books.
Plumbing Apprentice - Hilltop Plumbing - Patchogue, NY
(2023-02 - 2023-04)
- Installed plumbing systems under supervision, ensuring compliance with safety standards and regulations.
- Assisted in diagnosing and repairing plumbing issues, enhancing problem-solving skills and customer satisfaction.
- Collaborated with senior plumbers on complex installations, gaining hands-on experience with various tools and materials.
- Maintained accurate records of services performed to ensure effective communication and workflow management.
- Streamlined inventory management for plumbing supplies, improving efficiency in project execution and resource allocation.
- Safely handled tools and equipment in large-scale projects.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
Delivery Driver - FedEx:Ground - Bohemia, NY
(2018-11 - 2023-02)
- Collaborated with team members to enhance operational efficiency and service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Shift Leader - Amf Bowling Centers Inc - West Babylon, NY
(2017-10 - 2020-11)
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored team members on efficient workflow processes.
- Coordinated scheduling and assigned tasks to optimize staff performance.
- Implemented inventory management practices to reduce waste and improve accuracy.
- Conducted performance evaluations, providing constructive feedback for improvement.
- Resolved customer inquiries and complaints to enhance service satisfaction.
- Monitored quality control standards to maintain product excellence.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Mechanic - Amf Bowling Centers Inc - West Babylon, NY
(2017-10 - 2020-11)
- Diagnosed mechanical issues using diagnostic tools and equipment
- Performed routine maintenance on vehicles to ensure optimal performance
- Collaborated with team members to streamline repair processes
- Ensured compliance with safety regulations and industry standards
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Collections Agent - Sunrise Credit Union - Farmingdale, NY
(2017-01 - 2017-03)
- Managed high-volume collections calls, resolving customer inquiries and payment arrangements efficiently.
- Implemented updated collection strategies, improving overall recovery rates on delinquent accounts.
- Trained and mentored new team members on best practices for effective collections techniques.
- Analyzed account data to identify trends, enhancing targeted collection efforts and minimizing write-offs.
- Ensured compliance with regulatory requirements during all interactions with customers regarding collections.
- Developed comprehensive reports on collection activities, providing insights for management decision-making.
Customer Service Representative - Party City - West Babylon, NY
(2015-10 - 2015-12)
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and system navigation.
- Developed and maintained strong relationships with clients to enhance satisfaction and loyalty.
- Managed escalated issues, providing timely resolutions to improve customer experience.
