David Kinapoe

Security Account Manager with over five years of progressive leadership experience managing large-scale security operations, client relationships, workforce planning, contract performance, staffing, payroll, compliance, and operational excellence.

Account Manager - Gardaworld - Minneapolis

(2026-06)

• Lead daily security operations across multiple client locations, ensuring contract compliance, service excellence, and operational readiness.
• Manage employee scheduling, staffing coverage, call-offs, overtime, and workforce planning using WinTeam to maintain contract requirements and control labor costs.
• Partner with clients to identify security risks, improve site operations, and deliver customized security solutions that enhance safety and customer satisfaction.
• Serve as the primary liaison between clients and GardaWorld, building strong relationships while resolving operational concerns quickly and professionally.

Operations Supervisor (Project Coordination & Team Leadership) - AlliedUniversal - Minnesota

(2021-11 - 2026-02)

• Led daily operations as project-based workflows in a 24/7 environment, managing staffing, scheduling, and execution for 10–25+ personnel
• Coordinated with client stakeholders and internal leadership to align operational goals, priorities, and performance expectations
• Managed resource allocation and shift coverage, ensuring 100% operational continuity across multiple teams
• Tracked and reported performance metrics, incidents, and operational data to support decision-making and continuous improvement initiatives
• Implemented process improvements that increased team accountability, reliability, and service delivery outcomes
• Maintained detailed project documentation, compliance logs, and audit reports for internal and client review
• Led high-pressure incident response efforts, making real-time decisions to mitigate risk and maintain operational integrity

Financial Sales & Account Representative - IC System - Minnesota

(2020-03 - 2021-03)

• Account Management: Managed high-volume customer accounts, developing resolution strategies and tailored financial solutions.
• Data Integrity: Supported financial reporting and reconciliation processes to ensure total accuracy in a metric-driven environment.
• Negotiation: Resolved complex account disputes while maintaining strict industry compliance standards.

Bachelor of Science - Business - Metropolitan State University (2026-09 - 2028-05)

Associate of Science - Business Administration - Century College (2023-09 - 2026-05)