Implementation Project Manager / Technical Project Manager at HST Pathways (2023-06 – 2024-04)
- Led complex healthcare technology implementation projects from kickoff through configuration, integration coordination, testing, go-live readiness, and post-launch support transition.
- Coordinated client stakeholders, internal implementation teams, interface resources, vendors, and support teams across healthcare system and ambulatory surgery center deployments.
- Managed scope, schedule, dependencies, issues, risks, and client expectations while escalating blockers early and driving corrective action before delivery impacts occurred.
- Partnered with technical teams on integration workstreams involving HL7, APIs, VPNs, SFTPs, EHR/EMR workflows, interface testing, and go-live validation.
- Supported more than 100 implementations with approximately 96% on-time delivery, strong post-go-live transition practices, and excellent CSAT results.
Client Success / Implementation Consultant at HST Pathways (2022-02 – 2023-06)
- Served as a client-facing implementation lead for healthcare software deployments, translating operational needs into project plans, workflow decisions, training plans, and measurable launch criteria.
- Guided clinical, operational, IT, executive, and vendor stakeholders through requirements validation, workflow review, UAT, training, go-live, and stabilization activities.
- Developed an internal workflow application using Claude Code, Replit, GitHub, Flask/Python, and API-driven processes to improve communication, issue visibility, escalation mitigation, and resolution tracking.
Project Manager / Implementation Consultant at BREG (2023-01 – 2024-12)
- Coordinated healthcare technology implementation and client delivery activities across internal teams, external stakeholders, operational users, and technical resources.
- Maintained project documentation, status updates, issue tracking, and follow-up actions to support delivery quality, stakeholder alignment, and timely resolution of open items.
Technical Project Manager / Client Operations Consultant at HR1Systems (2023-01 – 2024-12)
- Managed client-facing project coordination, requirements clarification, business process documentation, and stakeholder follow-up for technology-enabled operational initiatives.
- Used structured communication, issue tracking, and documentation practices to align distributed teams and maintain execution visibility across shifting priorities.
Cybersecurity Program / Project Coordinator at ThriveDX (2023-01 – 2024-12)
- Supported technical program delivery, student / stakeholder communications, operational coordination, and issue resolution in a fast-paced technology education environment.
- Maintained structured documentation, follow-up cadences, and cross-functional coordination to help teams manage commitments and respond to delivery needs.
Implementation Project Manager at Cloudpermit (2021-01 – 2022-12)
- Led municipal SaaS implementation activities, requirements discussions, workflow configuration planning, user training, and go-live readiness for public-sector clients.
- Coordinated client stakeholders and internal teams to manage timelines, project status, risks, decisions, and implementation documentation.
Project / Program Manager, Event Technology & Client Delivery at DJO Global
- Led high-visibility event and technology-enabled projects requiring detailed schedules, vendor coordination, resource planning, client communication, issue resolution, and deadline-driven execution.
