PRESIDENT, ENGAGED EXECUTIVE LEADERSHIP - AVSi - Plymouth, MN
(2026-02 - 2026-08)
Engaged to assess organizational scalability and lead the strategic, operational, financial, and cultural direction of a nationwide commercial AV/low-voltage integrator.
- Implemented EOS operating disciplines — accountability structure, quarterly Rocks, Level 10 meetings, and V/TO alignment — to bring operating rigor to a founder-led business.
- Redefined long-term vision, market positioning, organizational structure, and enterprise KPI/financial frameworks to prepare the business for scalable growth.
- Established clearer roles, job descriptions, review templates, feedback mechanisms, maintenance and subcontractor agreements, and a formal safety program.
VICE PRESIDENT OF OPERATIONS - NuSource Financial LLC - Eden Prairie, MN
(2021-06 - 2026-01)
Executive Team member overseeing ~80% of company headcount and accountable for 100% of revenue delivery — spanning Purchasing, Project Management, Inventory & Logistics, Warehouse Operations, and Field Services; delivered quarterly performance reviews to the Board of Directors.
- Guided the company through its transition to employee ownership and eventual sale to a multi-billion-dollar acquirer, delivering a life-changing financial outcome for employee-owners.
- Drove $30M / 93% revenue growth while expanding operations from 14 to 20 states with only a 20% increase in resources.
- Led integration of an acquired security company in under three months, aligning people, process, technology, and customer delivery.
- Created the Remote Resolve service model, eliminating 5,000+ annual truck rolls and sustaining NPS above 85 monthly — outperforming benchmarks of leading global brands.
- Reduced Move/Add/Change cycle time from 80 days to 20 days; built a standardized PM methodology and Monday.com implementation, leading a team of eight Project Managers and a Project Coordinator.
PRINCIPAL CONSULTANT - TopDog Consulting LLC - Minneapolis, MN
(2020-08 - 2026-01)
- Advised business leaders on strategy, operational transformation, organizational clarity, and profitability.
- Applied Lean/value-stream principles to improve efficiency, reduce waste, and align processes with customer experience and business objectives.
- Managed a long-term environmental cleanup initiative, including reporting and coordination with state agencies.
VICE PRESIDENT OF OPERATIONS / ACTING COO - Aufderworld Corporation / Excel AV Group - Plymouth, MN
(2020-11 - 2021-06)
- Served as Acting COO/VP of Operations during an organizational transition, holding full operating authority; continued as VP of Operations following the transition.
- Conducted a Lean operational review, streamlined processes, developed enterprise KPI dashboards, and refocused strategy on core competencies and high-value markets.
Sr. Manager of Audio Video Operations; Sr. Manager of IT Service Operations; Manager of IT Operations / Project Manager - LIFE TIME - Chanhassen, MN
(2011-10 - 2020-08)
8 years, 11 months
- Sr. Manager of Audio Video Operations — May 2017 – Aug 2020: Led design engineering and delivery for Audio, Video, and Digital Signage platforms across 150+ destinations; managed $18M–$20M in annual AV implementations.
- Sr. Manager of Audio Video Operations — Managed delivery for new destinations, acquisitions, and capital projects; built strategic manufacturing/integration partnerships and asset lifecycle management processes on ServiceNow.
- Sr. Manager of IT Service Operations — Nov 2014 – Apr 2017: Developed and managed IT services, asset/lifecycle management, vendor management, Field Services, and Low Voltage/AV technologies across destinations.
- Sr. Manager of IT Service Operations — Built an end-to-end IT asset management program in ServiceNow and led Continual Service Improvement and release-management practices.
- Manager of IT Operations / Project Manager — Oct 2011 – Oct 2014: Recruited to develop and project-manage an enterprise IT Asset Management program using ServiceNow, supporting PCI and HIPAA audit requirements.
- Manager of IT Operations / Project Manager — Created 20–25 Service Catalog items and led Knowledge Management and Continuous Service Improvement teams.
CrossNet Practice Manager; Project Manager/Business Analyst - Cross Telecom, an Arrow Company
(2005 - 2011)
- Led an enterprise Lean initiative that reduced inventory 70%, freeing $3M in cash and cutting carrying costs 50%; implemented a companywide travel and expense management system.
Owner / President - Gotcha Covered Blinds
(2003 - 2005)
- Operated all business functions — sales, marketing, accounting, vendor management, installation, and customer service.
General Manager - QX, Inc.
(2002 - 2003)
- Managed aluminum die-casting and machining operations.
Production Manager - Honeywell
(1999 - 2002)
- Transitioned high-tech circuit-board production to a quick-turn model, reducing cycle time 50%, scrap 61.8%, and rework 36%; increased throughput 31%.
Sales & Engineering Manager - TYCOM
(1996 - 1999)
- Engineered a precision cutting tool through a designed experiment (DOE), generating $1M in annual customer savings and a 66% capacity increase; earned Supplier of the Year recognition.
Sales Engineer - Electronic Industries, Inc.
(1985 - 1996)
- Progressed from CNC drill operator to technical sales engineer in circuit-board manufacturing, translating technical requirements into customer solutions.
