David Rayvonne

Results-driven hospitality professional with more than 15 years of hotel operations experience, including front office management, housekeeping leadership, HR support, and guest services. Skilled in team supervision, hiring and onboarding, budgeting, staff scheduling, payroll, and maintaining brand standards. Proven ability to lead cross-functional teams, resolve escalated guest concerns, optimize operational efficiency, and support financial and HR objectives.

Known for strong communication, exceptional customer service, and a commitment to elevating guest satisfaction. Seeking to contribute hospitality leadership expertise to drive hotel performance and team productivity.

Customer Experience Agent CR1 at Waste Management (2024-03 – Present)

• Manage inbound and outbound customer interactions via phone, email, and chat using Salesforce.
• Assist customers with billing, service changes, scheduling, and account troubleshooting.
• Resolve customer concerns professionally, escalating only when necessary.
• Document all interactions and case resolutions in Salesforce systems.
• Coordinate directly with dispatch and field operations to ensure accurate service delivery.
• Provide process feedback to enhance customer experience and workflow efficiency.

Guest Services / Breakfast Attendant at Residence Inn by Marriott (2021-03 – 2023-02)

• Managed front desk operations, guest registration, room assignments, and night audits.
• Processed payments, balanced daily financial reports, and handled cash deposits.
• Oversaw housekeeping schedules, inventory orders, and vendor communications.
• Handled guest complaints, special requests, and room recovery issues.
• Prep sets up, stocks, and maintains the complimentary morning buffet, ensuring high-quality, clean, and welcoming service for guests.
• Key responsibilities include preparing food, cleaning the breakfast area, managing inventory, adhering to food safety standards, and providing friendly customer service in an early-morning environment

Guest Services / Front Desk Supervisor at Fairfield Inn & Suites (2018-03 – 2021-04)

• Managed day-to-day front desk operations, guest services, and reservations.
• Completed night audits and performed daily financial reconciliations.
• Supervised and scheduled front desk and housekeeping teams.
• Assisted with hiring, onboarding, and staff training.
• Resolved escalated guest issues and maintained high guest satisfaction standards.
• Ensured compliance with hotel policies, Marriott brand standards, and workplace safety procedures.

Front Desk Agent / Housekeeping Supervisor at Homewood Suites (2016-04 – 2018-04)

• Delivered high-quality guest service during check-ins, check-outs, and throughout guest stays.
• Conducted daily financial reports and reconciled transactions.
• Supervised housekeeping staff, assigned daily tasks, and inspected rooms.
• Assisted management with staff scheduling, training, and performance feedback.

Guest Service Agent at Quality Inn & Suites (2015-11 – 2017-03)

• Handled guest check-ins, check-outs, and special requests.
• Managed guest satisfaction procedures and implemented quick-resolution strategies.
• Completed shift reports and processed financial transactions.

Guest Services Agent Night Auditor at Motel 6 / Studio 6 (2008-03 – 2015-11)

• Assisted guests with reservations, payments, and accommodations.
• Maintained accurate daily shift reports and financial reconciliations.
• Supported property operations and upheld brand standards for cleanliness and service.

Bachelor's Degree in Human Resources/Communications – Albertus Magnus College (2024-10)

High School Diploma – Hartford High School (2009)

– Weaver High School (2006 – 2008)