David Shapiro

Customer-focused professional with experience in fast-paced service environments. Known for building strong relationships and creating positive customer experiences. Skilled at understanding needs, resolving concerns, and guiding people toward the right solutions.

Background in healthcare and client support, with a strong ability to communicate value, build trust, and drive results through sales-focused customer interactions.

Patient Services Representative at Summit Health (2025-01 – Present)

• Greet, check in, and register patients while verifying demographic and insurance information.
• Maintain HIPAA-compliant patient records and update documentation within EMR systems.
• Coordinate appointment scheduling and support patient intake procedures.
• Collect copayments and process required patient forms with accuracy and attention to detail.

Customer Care Representative at LifeWorks (TELUS Health) (2022-01 – 2023-12)

• Assisted clients in accessing mental health, legal, and financial wellness services through an Employee Assistance Program.
• Conducted intake conversations to understand client needs and connect them with appropriate services.
• Documented client interactions and service details accurately in internal systems.
• Maintained strict confidentiality while handling sensitive information.
• Educated clients on available wellness programs and helped them identify services that best matched their needs.

Assistant Manager at Cinemark (2018-01 – 2020-12)

• Supervised daily operations and supported a team of 30+ employees in a high-volume service environment.
• Resolved customer concerns while maintaining high service standards.
• Coordinated employee scheduling and operational workflow.

Communications – Southern New Hampshire University (2018-01 – 2020-12)

Film Communications – Kean University (2012-01 – 2014-12)

1-Year Conservatory Filmmaking Program – New York Film Academy (2009-01 – 2010-12)