David Thoren
Retail Operations Manager
Talent
North OlmstedMember since April 26, 2026
Multi-Unit LeadershipSales PerformanceTeam DevelopmentStaffing & SchedulingInventory ManagementCustomer ExperienceOperational ExcellenceKPI ManagementP&L managementloss preventionmerchandisingretail saleswireless telecommunicationsoperations managerproject executionschedulingcompliancecustomer serviceCustomer satisfactionbusiness developmentvendor accountabilityperformance managementperformance optimizationLeading leadersHitting quotas
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Multi-Unit LeadershipSales PerformanceTeam DevelopmentStaffing & SchedulingInventory Management
About
Multi-unit operations leader with 13+ years of experience managing high-volume retail environments generating ~$3M annually. Proven ability to lead teams, drive performance, optimize staffing, and maintain operational excellence in fast-paced settings. Seeking a District Sales Manager role with Victra to leverage leadership experience and drive multi-store performance.
Experience
General Manager at Auntie Anne's / Cinnabon / Jamba Juice (2013-01 – Present)
Led operations for a multi-brand, multi-unit retail environment generating ~$3M annually in a 16-hour daily operation.
- Led operations for a multi-brand, multi-unit retail environment generating ~$3M annually
- Managed, trained, and developed 20+ employees across multiple shifts in a 16-hour daily operation
- Improved labor efficiency by aligning staffing with demand, increasing productivity while maintaining service standards
- Oversaw inventory, ordering, and vendor coordination across multiple concepts
- Implemented cross-training programs to improve flexibility and coverage
- Maintained high customer satisfaction in a fast-paced, high-pressure environment
- Handled escalations and resolved customer issues to protect brand reputation
Education
Shaker Heights High School
Skills
Retail Operations Manager
