David Thoren

Multi-unit operations leader with 13+ years of experience managing high-volume retail environments generating ~$3M annually. Proven ability to lead teams, drive performance, optimize staffing, and maintain operational excellence in fast-paced settings. Seeking a District Sales Manager role with Victra to leverage leadership experience and drive multi-store performance.

General Manager at Auntie Anne's / Cinnabon / Jamba Juice (2013-01 – Present)

Led operations for a multi-brand, multi-unit retail environment generating ~$3M annually in a 16-hour daily operation.

• Led operations for a multi-brand, multi-unit retail environment generating ~$3M annually
• Managed, trained, and developed 20+ employees across multiple shifts in a 16-hour daily operation
• Improved labor efficiency by aligning staffing with demand, increasing productivity while maintaining service standards
• Oversaw inventory, ordering, and vendor coordination across multiple concepts
• Implemented cross-training programs to improve flexibility and coverage
• Maintained high customer satisfaction in a fast-paced, high-pressure environment
• Handled escalations and resolved customer issues to protect brand reputation

Shaker Heights High School